Job Application for Service Manager - VAS Enhancement at Razorpay Software Private Limited

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Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Responsibilities:
● Ensure 100% TID / user id active rate for the book of business SAM is handling.
● Ensure deployment TAT and break-fox TAT is adhered at any cost.
● Ensure best-in-class Net Promoter Score (NPS) for his book of business.
● Work closely with the sales team, field service team, solutions consultant for smooth on-boarding of merchants/clients.
● Handle enquiries and requests from customers and address their needs
● Stay on top of accounts, making sure they receive the best-in-class services, thereby ensuring the best Net Promoter Score (NPS).
● Meet regularly with other team members to discuss progress and find new ways to improve business.
● Generate progress reports/MIS for merchants and share the same with senior leaders within the organization.
● Identify up-sell, cross-sell, and ramp opportunities and communicate with the sales team regularly.

Qualifications:
● 5+ years experience in Service oriented role preferably in similar industry - Fintech/NBFC/POS/Bank
● Good knowledge of Customer experience, increasing NPS, Process excellence

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Service Manager - VAS Enhancement

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