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Analyst - Financial Operations
Bangalore
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
Key Responsibilities:
- Dealing with banks for refunds and settlement issues.
- Need to closely work with the Finance team for recon and other issues.
- Solving tickets/queries raised by merchants, customer’s or banks.
- Have good knowledge of products to resolve any customer, merchant or bank issues.
- Review the open tickets assigned on FreshDesk and reply to queries related to the tickets.
- Reconcile transactions and refunds with the partner banks.
- Work with the Tech team for fixing refund and settlement issues.
- Dealing with other teams specially Support / Sales for resolution of queries.
- Handling things which impact inflow and outflow of funds at transaction level.
- Complete tasks considering SLAs and preparation of various reports on weekly and monthly basis
What do we expect from you?
- Bachelor’s degree.
- Good communication and writing skills.
- Good analytical skills.
- MS Office knowledge is mandatory
- Reconciliation Experience is must.
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