Job Application for Senior Manager - MIS & Enablement at Razorpay Software Private Limited

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Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Razorpay POS, Razorpay’s comprehensive suite of point-of-sale led payment solutions, enables businesses to accept various modes of payment across all customer touchpoints. Be it across the counter, on delivery, or via kiosks and vending machines, Razorpay POS devices offer a smooth payment experience with fast processing and high transaction success rates. Merchants are also able to offer consumers convenient payment options like EMI right on the POS device. Access to real-time transaction data and analytics via the merchant portal enables businesses to drive data-led decisions.

With over 500,000+ user touchpoints across India & the UAE, Razorpay POS is at the forefront of transforming payment experiences.

Formerly known as Ezetap, Razorpay POS emerged after Ezetap’s acquisition by Razorpay in August 2022. As a full-stack financial services organization founded in 2014 by Shashank Kumar and Harshil Mathur, Razorpay is dedicated to innovative payment and business banking solutions, promising a transformative journey for businesses.

Job Description: Senior Manager - Management Information Systems (MIS) & Data Analytics

Role Overview:

We are seeking a dynamic and results-oriented Manager of Management Information Systems (MIS) & Data Analytics to lead our team in providing actionable insights and driving

data-informed decisions. This role encompasses strategic MIS management, advanced data analytics, effective people management, and the responsibility of managing other managers. The ideal candidate will be a strong leader with a proven track record of developing and implementing data strategies, building high-performing teams, and delivering impactful results.

Responsibilities:

MIS Management & Strategy:

Develop and implement a comprehensive MIS strategy aligned with the company's overall business objectives.
Oversee the design, development, and maintenance of robust MIS systems, ensuring data integrity and security.
Evaluate and recommend new technologies and systems to enhance data collection, processing, and reporting capabilities.
Ensure the timely and accurate delivery of management information reports and dashboards.
Manage and optimize data infrastructure, including databases, data warehouses, and data pipelines.
Establish and maintain data governance policies and procedures.

2. Data Analytics & Insights:

Lead the development and execution of advanced data analytics projects, including predictive modeling, statistical analysis, and data mining.
Identify and analyze key performance indicators (KPIs) to provide actionable insights and recommendations.
Develop and maintain data visualization tools and dashboards to communicate insights effectively.
Collaborate with cross-functional teams to understand business needs and translate them into data-driven solutions.
Drive the adoption of data-driven decision-making across the organization.
Perform deep dive analysis into data to identify trends, anomalies, and opportunities for improvement.

3. People Management & Leadership:

Build, lead, and mentor a high-performing team of data analysts and MIS professionals
Set clear performance expectations, provide regular feedback, and conduct performance reviews.
Foster a collaborative and innovative team environment.
Identify and address training and development needs of team members.
Manage team resources and workload effectively.
Promote a culture of continuous improvement and learning.
Provide guidance, support, and mentorship to direct report managers.
Ensure alignment of goals and objectives across teams.
Facilitate effective communication and collaboration between teams.
Monitor and evaluate the performance of direct report managers and their teams.
Handle escalations and resolve complex issues that arise within the teams.
Contribute to strategic planning and decision-making for the department.

Qualifications:

Education: Any Bachelor's degree
Experience:

Minimum 10 years of experience in an MIS, data analysis, or related role.
Proven experience in data management, reporting, and analysis.
Experience with database management systems (e.g., SQL Server, MySQL).
Experience with data visualization and business intelligence tools (e.g., Power BI, Tableau, Excel).

Skills:

Strong analytical and problem-solving skills.
Excellent data management and reporting skills.
Proficiency in SQL and Excel.
Knowledge of data visualization and business intelligence tools.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong documentation skills.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Senior Manager - MIS & Enablement

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