Analyst - Risk Management
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
Roles and Responsibilities
● Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
● Handle transaction queries in case of discrepancies where disputes arise from the customer.
● Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
● Speak to merchants or customers to understand and address queries/concerns.
● Identify innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.
Skills and Experience
● Bachelor's Degree.
● Freshers, knowledge about a customer support app or CRM, such as Freshdesk
● Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
● Interpersonal skills - Friendly and pleasant demeanor over phone and email
● Communication skills - Exceptional verbal and written communication
● Listening skills - Understand, anticipate, and resolve queries arising from various stakeholders
● Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours.
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