Senior Manager - Key Accounts

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

Role Summary:

As a Senior Manager – Key Accounts at Razorpay, you will be responsible for sustaining and nurturing long-term relationships with Razorpay’s most valuable clients. This role demands a mix of strategic account management, cross-selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay and its key clients, driving revenue while ensuring best-in-class customer experience.

Job Description:

• Build and maintain strong, trusted relationships with key client stakeholders and decision-makers.
• Drive account growth through cross-selling and up-selling Razorpay’s suite of products and solutions, ensuring achievement of portfolio quotas.
• Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potential risks.
• Represent Razorpay in client meetings (onsite and virtual), strengthening partnerships and building long-term trust.
• Achieve client relationship targets and KPIs as set by the leadership team.
• Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and timely.
• Escalate and resolve issues proactively, ensuring quick turnaround and high client satisfaction.
• Conduct client satisfaction surveys and use feedback to improve account servicing.
• Monitor and report on company performance against SLAs, flagging and mitigating risks where needed.
• Ensure accurate, updated client information and interactions are maintained in CRM tools.

You will be a good fit for this role if you have:

• 5–8 years of proven experience in Key Account Management / Enterprise Sales in the B2B domain, preferably in payments, SaaS, or fintech.
• Strong understanding of customer relationship management and best practices in account servicing.
• Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at multiple levels.
• A strategic mindset with a go-getter attitude and strong business acumen.
• Experience in handling CXO-level conversations and driving account expansion.
• Strong analytical skills with the ability to translate data into actionable insights.
• High ownership, work ethics, and the ability to thrive in a fast-paced, evolving environment.