Senior Manager - Key Accounts

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors,  you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

Role Summary:

As a Senior Manager – Key Accounts at Razorpay, you will be responsible for sustaining and nurturing long-term relationships with Razorpay’s most valuable clients. This role demands a mix of strategic account management, cross-selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay and its key clients, driving revenue while ensuring best-in-class customer experience.

Job Description:

• Build and maintain strong, trusted relationships with key client stakeholders and decision-makers.
• Drive account growth through cross-selling and up-selling Razorpay’s suite of products and solutions, ensuring achievement of portfolio quotas.
• Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potential risks.
• Represent Razorpay in client meetings (onsite and virtual), strengthening partnerships and building long-term trust.
• Achieve client relationship targets and KPIs as set by the leadership team.
• Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and timely.
• Escalate and resolve issues proactively, ensuring quick turnaround and high client satisfaction.
• Conduct client satisfaction surveys and use feedback to improve account servicing.
• Monitor and report on company performance against SLAs, flagging and mitigating risks where needed.
• Ensure accurate, updated client information and interactions are maintained in CRM tools.

You will be a good fit for this role if you have:

• 5–8 years of proven experience in Key Account Management / Enterprise Sales in the B2B domain, preferably in payments, SaaS, or fintech.
• Strong understanding of customer relationship management and best practices in account servicing.
• Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at multiple levels.
• A strategic mindset with a go-getter attitude and strong business acumen.
• Experience in handling CXO-level conversations and driving account expansion.
• Strong analytical skills with the ability to translate data into actionable insights.
• High ownership, work ethics, and the ability to thrive in a fast-paced, evolving environment.