Solutions Consultant

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

As a Solutions Engineer, you will act as a technical expert working closely with sales, product, and engineering teams to understand customer needs and design tailored technical solutions. You will play a key role in both pre-sales and post-sales activities by aligning Razorpay’s product capabilities with client requirements.

Roles & Responsibilities:

• Have a deep understanding of the entire product suite. Should be up-to-date in technical knowledge, and an in-depth understanding of any coding language is a must.
• Responsible for implementation of the solutions provided by Razorpay for key clients.
• Responsible to represent Razorpay from a platform integration perspective with prospective merchants. 
• Accountable to ensure successful implementation of platform integration between Razorpay and merchants.
• Support reactive queries and requests raised by merchants within an agreed turnaround time and quality standards. 
• Read and respond to integration and platform documents shared by prospective customers.
• Act as a key feedback channel for customers’ product requirements and expectations, closing the loop with the Product team. 
• Help validate requirements in case of product customization requests from clients.

Requirements:

• You should have 3 to 5 years of experience in payments or SaaS platform integrations, implementations, or solutions roles.
• You should hold a BE/B.Tech/M.Tech degree in Computer Science, IT, or related fields.
• You must be proficient in one or more programming languages such as Java, .Net, PHP, Python, or JavaScript.