Senior Analyst, Risk Management

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

Job Summary

This role requires strong knowledge and experience in Sanctions, AML (Anti-Money Laundering), and Financial Crimes. The position will focus on Customer Due Diligence (CDD), website assessment, risk assessment associated with merchant onboarding, and Transaction Monitoring, covering all aspects of business model validation and compliance.

Roles and Responsibilities

• Conduct onboarding and ongoing customer due diligence.
• Conduct and perform quality control relative to a variety of investigation types, including suspicious activity, sanctions, and enhanced due diligence (EDD).
• Manage daily escalation queues, handling complex or exception cases from business and operations teams.
• Participate in process improvement, identifying and implementing best practices in effective and innovative ways.
• Serve as a Subject Matter Expert (SME) with comprehensive knowledge about AML policies, fraud control, risk categorization policies, monitoring, evaluation, review, and associated reporting.
• Demonstrate excellent knowledge of reporting procedures and record-keeping guidelines.
• Maintain the ability to communicate clearly and precisely to the point with stakeholders.
• Should be familiar with essential screening tools, including Dow Jones and LexisNexis.

Qualifications Required

• Experience/Knowledge:
• Knowledge about a customer support application or CRM, such as Freshdesk.
• Familiarity with Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines (in brief), and reason codes in relation to fraud chargebacks.
• Core Skills:
• Communication Skills: Exceptional verbal and written communication.
• Listening Skills: Ability to understand, anticipate, and resolve queries arising from various stakeholders.
• Attention to Detail and Accuracy: Excellent organizational and multitasking skills, with the ability to identify anomalies or suspicious behaviors.
• Interpersonal Skills: Friendly and pleasant demeanor over the phone and email.

Education:

• Bachelor's Degree.

Location: Bangalore