Associate – Program Management

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors,  you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

About the Role

We’re looking for a sharp, organized, and proactive Program Manager to join the Customer Success Mid-Market (CSM MM) Team. This is a unique opportunity to work on high-impact projects that drive operational efficiency, merchant success, and strategic execution across one of Razorpay’s fastest-growing segments.

As a part of the CSM MM team, you’ll work closely with Customer Success Managers and cross-functional teams to build frameworks, monitor key metrics, and help orchestrate smooth execution of internal and merchant-facing initiatives.

Key Responsibilities

• Support the design, execution, and tracking of key programs and initiatives across the CSM MM portfolio (e.g., onboarding workflows, merchant re-engagement programs, PPC frameworks).
  
  
• Collaborate with cross-functional teams (e.g., Product, Sales, Analytics) to collect data, gather inputs, and prepare insightful reports for leadership.
  
  
• Create dashboards, trackers, and documentation that help improve visibility and accountability across ongoing initiatives.
  
  
• Identify bottlenecks, process gaps, and operational inefficiencies—and propose structured solutions.
  
  
• Assist in planning and coordination of internal reviews, OKR tracking, and merchant success frameworks.
  
  
• Help organize merchant NPS feedback loops and create summaries for actionable insights.
  
  

What We’re Looking For

• Strong interest in Customer Success, Strategy, and Program Management within a fast-paced, high-growth tech environment.
• Excellent communication, documentation, and stakeholder management skills.
• Proficiency in Google Sheets, Slides, and basic project tracking tools 
• A proactive attitude, structured thinking, and ability to manage multiple moving pieces with attention to detail.
  
  

What You'll Gain

• First-hand exposure to strategic decision-making in a fintech growth team.
• Learn how to build scalable operational processes, manage programs end-to-end, and work closely with senior leaders.
• A strong foundation in customer lifecycle management, business metrics, and execution strategy.