Associate, Learning and Development (Tech Support)

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors,  you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

Role Overview

We are seeking a proactive and agile Associate to join our Learning & Development (L&D) team supporting Razorpay’s dynamic Tech organization of 1500+ employees. In this role, you'll assist in designing, coordinating, and executing L&D programs that drive continual growth, skill advancement, and business impact across technical teams. The ideal candidate thrives in fast-paced environments, communicates confidently with stakeholders, and brings a strong sense of ownership to learning delivery.

Key Responsibilities:

• Learning Needs Analysis:
• Engage with HR partners to understand team-specific training requirements.
•  Proactively hold communication with Engineering Managers on FY planning.
• Conduct regular industry benchmarking and research of new trends and essential skill requirements.
• With guidance, develop quarterly learning plans.
• Program Design & Delivery:
• With guidance, design tailored learning initiatives encompassing technical skills, product knowledge, and soft skills.
• With guidance, create innovative and engaging training methodologies beyond traditional classroom sessions, such as peer-to-peer learning programs.
• Own the delivery of LnD initiatives by managing subject matter experts, audience engagement, and close the loop with a report.
• Deliver sessions to engineers on process and engineering practices.
• Working knowledge of Microsoft Excel (bonus)
• Stakeholder Management:
• Collaborate effectively with internal subject matter experts to drive learning initiatives within cross functional teams.
• Learning Governance & Metrics:
• Regularly report progress, outcomes, and insights to leaders, correlating learning activities with organizational metrics.
• Own and achieve strategic OKRs related to learning initiatives within the Tech organization.
• Optimize usage of Learning Management Systems (LMS).
• Technical Foundation to understand the SDLC and code-heavy environments.
• Onboarding Management ownership of the technical "Day 1" experience, ensuring new engineers are integrated into the specific tech stack and internal toolings quickly.
• Assisting Engineering Managers with Training Needs Analysis (TNA) and mapping learning initiatives to quarterly team OKRs.
• Managing the logistics of technical workshops, internal hackathons, and LMS tracking with a data-driven approach to measure impact.

Mandatory Qualifications & Skills

• 1-3 years of experience in training design, and execution.
• 0-1 years of experience in engineering background.
• Knowledge of Microsoft Excel/Certification (bonus)
• A good understanding of software development processes, engineering roles and personas (Backend engineers, Frontend engineers, etc.) This helps in designing relevant and effective learning programs.
• Proven ability to conduct research, synthesize insights, and translate them into actionable learning programs.
• Stakeholder management, influencing, and communication skills.
• Familiarity with modern Learning Management Systems (LMS) and innovative learning methods and e-learning tools, AI tools.
• Ability to work independently, talk to stakeholders and manage multiple priorities.
• Bachelor’s degree in Engineering, Psychology, or related fields.
  

Position Type - Contract 
Job Location - Bengaluru