Junior Analyst, Business Operations

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors,  you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

About the Role

We're looking for a sharp, detail oriented Junior Analyst to join our Business Operations team within Neobanking. You'll support merchant onboarding, ticket resolution, and reporting across the onboarding lifecycle, working closely with Ops, Sales, and Banking partner teams. This role is ideal for someone who enjoys working with data, solving problems, and keeping things moving in a fast paced environment.

This is a 6 month contract role with the possibility of conversion to full time based on performance.

What You'll Do

• Merchant Onboarding Support: Assist in tracking and progressing merchant onboarding cases across banking partners, ensuring leads move smoothly through the funnel.
• Ticket Management: Handle support tickets raised by merchants or internal teams, resolving queries or routing them to the right stakeholders within defined TAT.
• Reporting: Maintain trackers and generate periodic reports on onboarding status, pending cases, and key metrics for team reviews.
• Cross-functional Coordination: Work with Sales, Banking, and Ops teams to follow up on dependencies and keep cases moving.

What We're Looking For

• Education: Bachelor's degree in any discipline; preference for candidates with a quantitative or analytical bent (Commerce, Economics, Engineering, Statistics).
• Excel/Sheets Proficiency: Comfortable with formulas, pivot tables, and basic data cleaning; prior exposure to dashboards is a plus.
• Analytical Thinking: Ability to break down data into clear insights and spot inconsistencies or anomalies.
• Communication: Clear written and verbal communication skills to summarize findings for both technical and non-technical stakeholders.
• Work Ethic: Self motivated, detail oriented, and comfortable working in a fast paced, high ownership environment.