Back to jobs
New

Customer Service Coordinator

Hybrid, Sylvan Lake, MI

RCX Sports Foundation is a 501(c)(3) non-profit foundation committed to providing children in local communities with access to sports. We believe in the power of sport to build character, foster teamwork, and instill discipline, all while providing a sense of community. Our mission is to make sports accessible to all children by providing programming to positively impact youth sports, subsidizing fees for kids to play and providing financial assistance to league operators to ensure they can offer these opportunities. 

As a Customer Service Coordinator, you will provide customer support for all RCX Sports Foundation leagues and programs. You will be an instrumental part of a growing team handling all customer-facing initiatives. Your responsibilities include answering phones, emails, and responding to social media messages to help our customers use our platforms, receive orders, and stay informed on new offerings and initiatives.  

Job Responsibilities: 

  • Support League Coordinators, and League Operations Managers in delivering a world-class customer experience for all RCX Sports Foundation customers. 
  • Respond to and oraganize incoming calls and emails from customer service queues.  
  • Collaborate with customers and fulfillment centers to resolve any order requests or issues 
  • Accurately update daily reports on customer service metrics. 
  • Perform necessary data entry to update League account information in Salesforce.  
  • Review and respond to league insurance submissions from customers.
  • Proactively reach out to customers, offering resources and guidance to support their success. 
  • Assist with additional customer support tasks as assigned by RCX Sports leadership. 

Education and Experience: 

  • Education: High school diploma or equivalent. A higher education degree, such as an associate's or bachelor’s degree, in a related field is a plus but not required. 
  • Prior experience in customer service or customer call center (preferred) 
  • Basic computer skills including proficiency in Microsoft Office Suite (Word, Excel, Outlook) or equivalent software for managing communications and documentation. 
  • Strong interpersonal skills to build rapport with customers, team members, and stakeholders. 
  • Capable of analyzing customer issues and providing timely solutions, demonstrating critical thinking and resourcefulness. 
  • A willingness to collaborate with team members and contribute to a positive team culture. 

More about the role (Additional Position Details): 

  • Travel: None 
  • Work Schedule: Full-Time (40 hours/week), Monday – Friday  
  • Location: Hybrid (Sylvan Lake, MI) - We anticipate this role will work approximately 2 days per week in the RCX Sports Office in Sylvan Lake, MI  
  • Reports to: League Operations Manager 
  • Supervisory Responsibilities: None 
  • Compensation: Anticipated starting salary is $40,000/year salaried non-exempt (OT-Eligible) Our pay grades are determined by role, level, location, and alignment with market data. This position is eligible for an annual discretionary bonus & benefits including: Medical, Dental, Vision, Life Insurance, Disability, 401(k), Paid Parental Leave, Unlimited PTO, Monthly Wellness expense Reimbursment and additional voluntary benefits. 
Benefits & Perks: 
  • Stay Healthy: Enroll in comprehensive benefits & insurance plans with no waiting period
  • Be Well: Expense up to $65 per month for health & wellness
  • Maximize Savings: Contribute to your 401k retirement savings with company matching
  • Be Comfortable: Enjoy a relaxed casual dress code
  • Take Time: Enjoy a variety of time off benefits including Unlimited PTO and paid Parental Leave
  • Stay Connected: Work equipment (laptop and monitor) provided by RCX Sports plus, expense up to $350 towards the purchase of a personal use laptop, tablet, or computer
Equal Employment Opportunity Statement: 

 

RCX Sports is proud to be an equal opportunity employer.  It is our policy to provide equal employment opportunities to all qualified applicants and team members without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, citizenship, veteran status, genetic information or any other status protected by applicable federal, state or local law. We will make reasonable accommodations when necessary for team members and applicants with disabilities or handicaps, provided the individual is otherwise qualified to perform the job's essential functions.  Likewise, RCX Sports will comply with all legal requirements relating to accommodating religious beliefs and practices.  If you believe that you require an accommodation, please contact Human Resources. 
 
Applicants must be currently authorized to work in the United States on a full-time basis. 
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Create a Job Alert

Interested in building your career at RCX Sports? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in RCX Sports’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.