Senior Collections Specialist

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Senior Collections Specialist at Realtor.com®

Are you a problem solving, collections expert? Are you looking to bring value to the collection department and provide exceptional service within a high contract value account portfolio? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Collections Specialist and help change the world of real estate, one home at a time.

Top Reasons to Apply: 

• Take ownership of key initiatives and improve processes, showcasing your ability to drive change.
• Manage high-value accounts and contribute directly to the company’s financial success.
• Work in a dynamic environment at our Scottsdale office where you will be connected to a great culture. 

What you’ll do:

• Research, analyze and implement the required specialized procedures associated with the assigned high value account cases, prior to initiating contact to collect past due balances.
• Perform account analysis and take a proactive approach to accounts that present a potential risk and bring that to the attention of management, with a proposed solution, to mitigate risks.
• Ability to professionally communicate with and handle the concerns of high value accounts by thoroughly reviewing the account and collaborating with the appropriate internal departments to resolve.
• Handle extensive research requirements for more complex account discrepancies and customer inquiries, as assigned by management.
• Serve as a resource to assist other collectors with difficult or complex accounts and situations.
• Support the Collections Supervisor and manage special projects as designated.
• Oversee the collections policies and processes located in the Knowledge Library to ensure the most up to date descriptions are accurate.
• Coordinate with the supervisor to manage training of all new employees in all aspects of collector day-to-day responsibilities.
• Willingness to assist in training as needed with new department processes.
• Work with supervisors to prioritize process improvements and to keep collectors abreast of development and changes related to our daily function.
• Review and respond to customer inquiries in multiple queues.

How we work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid role in our Scottsdale office three times each week.

What you’ll bring: 

• Minimum of High School Diploma or equivalent.
• 3+ years’ experience in Business/Corporate Collections.
• Proficient in Microsoft Products: Excel and Word.
• Resourcefulness, ability to proactively identify opportunities for improvement, and ability to leverage available resources efficiently to overcome challenges and achieve goals.
• Knowledge of Billing and Collections procedures.
• Excellent time management skills with acute attention to detail. 
• Critical thinker with an ability to independently make decisions and exercise authority within established guidelines and limits. 
• Strong interpersonal skills and willingness to adapt to rapid change.

How we Reward you:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.