PMO Strategic Director, Client Programs

Austin, Texas, United States

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

The PMO Strategic Director, Client Programs is a critical, high-visibility leadership role within the Client Organization. This leader will define, lead, and execute the strategic program management vision for the Client Organization's most impactful and complex cross-functional initiatives, with a key focus on strategic AI partnerships and product deployments. This role is responsible for driving organizational alignment, ensuring accountability for financial and strategic outcomes, and serving as the primary bridge between executive strategy and cross-functional execution across Product, Technology, Marketing, and Business units.

What You'll Do

  • Partner with Senior Leadership and the Client Organization (Product, Tech, Marketing, Business) to develop and provide vision and strategy for the Program Management Office (PMO), specifically for cross functional initiatives, including strategic AI partnerships and initiatives
  • Drive timely execution of Client deliverables, focusing on program milestones and coordinating across Client teams/functions and internal stakeholders.
  • Oversee Project Managers within the PMO, tracking and reporting on all Client program day-to-day activities and overall program health.
  • Facilitate final strategic decisions on product features to launch for the Client organization, aligning with Client priorities and strategy.
  • Own cross functional planning for both the Client organization and beyond
  • Direct strategic discussions on prioritizing Client initiatives considering Client impact and capabilities.
  • Anticipate how every Client decision, especially those related to, will be viewed by each of Client's stakeholders to maximize the success of Client's roll out and operations
  • Lead cross-functional execution of Client programs, including directing go-to-market activities for products, model build and deployment, business case development for initiatives, and legal matters related to, among other activities, with a focus on Client engagement.
  • Establish Client program objectives and key results (OKRs) for the PMO, and translate these OKRs into priorities for each cross-functional team supporting Client and the Client Organization, with a clear focus on outcomes.
  • Hold accountability to executive management and the Client Organization for Client program financial and strategic results
  • Inspire and problem-solve with all cross-functional Client teams and the Client Organization to overcome the internal and external challenges
  • Identify future critical Client program challenges before they become problems; anticipate, escalate, and problem-solve these challenges with executive leadership and the Client Organization.
  • Lead interaction with internal and external executive leadership teams and Client partners, requiring negotiation of sensitive matters, and strong anticipation, persuasion, communication, financial, and strategic skill sets, particularly in a Client-facing capacity for initiatives.

 

How We Work: 

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

 

What You'll Bring

  • Bachelor’s degree with 12+ years of experience, ideally in corporate strategy, management consulting, and/or a similar PMO leadership role in a leading technology company, with significant experience in ML product development or program management; real estate experience a plus.
  • Masters of Business Administration, PMP certification, or a relevant ML certification preferred.
  • Demonstrate excellent stakeholder management, influencing, and storytelling/communication skills, both verbal and written – convey complex information, especially regarding concepts and outcomes, in a concise manner to facilitate decision-making with the Client Organization.
  • Proven track record leading complex cross-functional projects and programs within a PMO structure, maintaining an efficient plan, tracking issues, and proactively communicating progress against project milestones; exhibit high attention to detail in project management.
  • Lead and execute quickly and independently in a highly visible and fast-paced Client-facing environment, including for AI-driven initiatives.
  • Build trust-based relationships with Client stakeholders; collaborate effectively across a wide range of Client teams and seniority in the organization
  • Adopt a ‘hands-on’ attitude – dive into execution and operational matters, while maintaining focus on the longer-term strategic agenda of the PMO and Client Organization.
  • Possess advanced MS Office or Google Suite skills; experience with /ML platforms and tools is a significant plus.

How We Reward You: 

Realtor.com® is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

  • Inclusive and Competitive medical, Rx, dental, and vision coverage
  • Family forming benefits
  • 13 Paid Holidays
  • Flexible Time Off
  • 8 hours of paid Volunteer Time off
  • Immediate eligibility into Company 401(k) plan with 3.5% company match
  • Tuition Reimbursement program for degreed and non-degreed programs
  • 1:1 personalized Financial Planning Sessions
  • Student Debt Retirement Savings Match program
  • Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

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