New

Senior Product Manager, Lead Ingestion & Delivery

Austin, Texas, United States

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Realtor.com connects millions of home buyers and sellers with agents and professionals. At the center of that connection is a lead, a genuine consumer inquiry that needs to reach the right person, fast. The Lead Delivery team owns that moment.

As Senior Product Manager for Lead Ingestion & Delivery, you will own the end-to-end pipeline that takes a consumer inquiry and transforms it to a verified and delivered contact. You will define the product strategy for lead ingestion, validation, spam prevention, and multi-channel delivery, ensuring every legitimate inquiry arrives reliably, within SLA, and in the format each customer expects.

This role sits at the intersection of consumer trust, revenue impact, and technical infrastructure. You will partner closely with an engineering team building Webhook integrations into a wide range of customer CRMs, drive a consolidation effort to unify lead delivery across multiple legacy services, and build the customer-facing documentation that helps clients get value from day one.

The right candidate brings a strong systems mindset, comfort working deep in technical architecture, and a track record of shipping reliable, scalable infrastructure products.

What You’ll Do:

Lead Ingestion and Validation

  • Own the product strategy for lead ingestion, defining how consumer inquiries are received, parsed, and validated across all entry points.
  • Drive spam lead identification and prevention initiatives, setting quality standards that protect client experience and revenue integrity.
  • Partner with engineering to maintain and evolve inquiry ingestion, ensuring reliability, scalability, and clear contracts for upstream systems.

Lead Delivery

  • Define and own SLA targets for API (Webhook), email, and SMS lead delivery, and drive the roadmap to consistently meet them.
  • Work with engineering and Realtor clients to build and maintain CRM integrations across a range of customer systems, including support for custom formatters and varied data schemas.
  • Lead the consolidation of lead delivery infrastructure from multiple services into a unified, maintainable platform.
  • Identify and resolve delivery failures, routing gaps, and channel-level performance issues through data-driven prioritization.

Customer Enablement

  • Create and maintain customer-facing onboarding documentation, integration guides, and technical references that enable clients to self-serve and go live faster.
  • Partner with customer success and sales to translate client delivery preferences and CRM requirements into clear product requirements.
  • Define the preferred delivery method framework, ensuring clients can configure and update their delivery preferences with minimal friction.
  • Identify and prioritize AI-first methodologies to improve customer onboarding, self-service capabilities, and streamline integration.

Cross-functional Leadership

  • Serve as the primary product owner for a dedicated engineering team, running sprint ceremonies, maintaining a prioritized backlog, and removing blockers.
  • Collaborate with data, analytics, and operations teams to define success metrics and monitor pipeline health in production.
  • Communicate roadmap, tradeoffs, and delivery status clearly to senior stakeholders and revenue leadership.

What You’ll Bring:

  • 8+ years of product management experience, with at least 2 years owning infrastructure, platform, or data pipeline products.
  • Bachelor’s degree or equivalent experience.
  • Demonstrated ability to work closely with engineering on API and Webhook design, system architecture, and integration patterns.
  • Experience defining and managing against SLAs in a production environment.
  • Strong analytical skills, comfortable using data to diagnose delivery issues, prioritize work, and measure impact.
  • Track record of successfully consolidating or migrating services with minimal disruption to internal and external customers.
  • Excellent written communication skills, including experience producing technical documentation for external audiences.

Preferred

  • Experience in real estate, proptech, or marketplace businesses. Familiarity with CRM systems and the integration patterns commonly used to connect them (webhooks, custom formatters).
  • Background in spam detection, lead quality, or consumer data validation

How We Work:

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

  • Inclusive and Competitive medical, Rx, dental, and vision coverage
  • Family forming benefits
  • 13 Paid Holidays
  • Flexible Time Off
  • 8 hours of paid Volunteer Time off
  • Immediate eligibility into Company 401(k) plan with 3.5% company match
  • Tuition Reimbursement program for degreed and non-degreed programs
  • 1:1 personalized Financial Planning Sessions
  • Student Debt Retirement Savings Match program
  • Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Employment

Select...
Select...
Select...
Select...

News Corp Businesses (https://newscorp.com/news-corp-businesses-and-brands/)

(Note: Information provided will be used by Human Resources to ensure compliance to policies pertaining to relationships in the workplace.) 

Select...
Select...

(PLEASE NOTE: Individuals currently working under an F-1 visa with Curricular Practical Training (CPT), Optional Practical Training (OPT), or Science, Technology, Engineering, and Mathematics (STEM) OPT Extension will likely require future employer-based sponsorship to maintain work authorization.)

Select...
Select...
Select...
Select...

Realtor.com Privacy Notice (http://www.realtor.com/privacy-policy/)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Realtor.com Careers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.