Director of Operations

Compensation: $150-180k + bonus 

What is Reach Financial?

Reach Financial is a financial services company helping people outsmart debt for good.

We are building smart financial products and best-in-class support that enable our customers to take control of their debt and de-mystify their personal finances. Our products and tools empower our customers to turn their financial goals into a reality.

Reach Financial launched in 2015 and has helped our customers pay off over $2 billion in debt. We offer debt consolidation loans and personal loans; together, these markets represent a $1.5T opportunity. In time, we will expand beyond these products to offer solutions for a variety of our customers' personal finance challenges.

We’re a fast-paced and rapidly growing company with the energy of a startup and the foundation of an established firm. You’ll have a front-row seat to meaningful innovation in consumer finance.

About the role:

The Operations team at Reach Financial works cross-functionally to drive strategic and tactical projects that move the needle for the organization. The Director of Operations will play a vital role within this department, directly managing a dynamic team while also leading strategic efforts to scale, automate, and maintain operational excellence by creating scalable processes, tools, and frameworks.

We are looking for a strong critical thinker and problem solver who can own and improve upon key operational processes that have substantial impact on Reach’s operational efficiency and ability to scale, while also leveraging data to inform key business decisions for the organization moving forward. 

This role reports to our Vice President of Operations.

What you will do:

Leadership and Operations Management:

• Support the VP of Operations and other senior leaders in organizational planning to execute an operational strategy that aligns with the organization’s goals and objectives.
• Proactively identify inefficiencies, build strategies to optimize, and seek opportunities to support growth throughout Reach Financial.
• Own existing processes/initiatives through ongoing analysis and project management.
• Establish systems and actions necessary to monitor, report, and communicate overall performance, execution, and key results.
• Continuously monitor and improve upon core business KPIs and other key reporting; collaborate with other departments to gather necessary feedback to ensure alignment on data output.
• Help design and manage A/B tests; work with analysts on data-backed recommendations to help make strategic business decisions.
• Provide regular operational support to the organization by providing reporting, process, and tool usage guidance to resolve day-to-day challenges.
• Contribute to driving standardization and best practice sharing across the organization.

Team Management:

• Directly manage team of operations specialists and analysts in executing ongoing day-to-day processes and projects
• Set clear expectations for each role and member of the team, including monitoring and coaching performance based on reporting and key metrics
• Create an inspiring team environment with an open communication culture, providing clear feedback and guidance on performance goals and opportunities

Minimum qualifications:

• Bachelor’s Degree in related field
• 4+ years of experience in an operations, management consulting, or similar role in fast-paced, dynamic environments such as high-growth startup or consulting firm
• Strong project management skills; ability to ensure initiatives are delivered on time, manage multiple requests across cross-functional project teams, set timelines, take follow up action, and communicate results
• Demonstrated problem solver who can break down complex problems and translate high-level goals into actionable plans
• Ability to forge strong relationships with stakeholders at all levels of the organization
• Experience creating reports and leveraging data to help make informed business decisions
• Proficient in Tableau
• Advanced Excel skillset

Preferred qualifications:

• Experience in and/or knowledge of the FinTech landscape
• Experience in Salesforce
• Proficient in Python and/or SQL

What is it like working at Reach Financial?

Reach is a place where smart, driven people come to build something that matters. We’re helping consumers take control of their financial lives—and doing it with products that are modern, transparent, and actually work.

We move fast, we take ownership, and we care deeply about the impact we have on our customers. You’ll work alongside talented people who are humble, sharp, and solutions-oriented. The bar is high, but the politics are low. We expect accountability, but we don’t micromanage.

If you want to grow, make decisions, and help shape the future of consumer finance—not just maintain it—Reach is the kind of place where you’ll thrive.

What benefits will you receive?

• Remote First Culture with Hybrid opportunities
• Healthcare, Life Insurance, 401k Match
• Paid Time Off, Paid 12-week Parental Leave
• Disability (short-term, long-term), Employee Assistance Program
• Spending Accounts (Transit/Parking, Medical, Dependent Care)
• Insurance Discounts (home, auto, pet)

Reach Financial is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Reach Financial makes hiring decisions based solely on qualifications, merit, and business needs at the time.