Account Director - Healthcare Communications

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

 

Real Chemistry is looking for an Account Director to join our growing team!

 

Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are currently seeking an Account Director with solid client services experience in healthcare who can lead client strategy engagements and oversee project execution across different communication platforms as well as drive new business opportunities. The position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields. 

 

Responsibilities:

• Manage multiple client engagements of varying sizes in a fast-paced environment. 

• Develop and maintain strong client relationships through exceptional client relationship skills

• Seamlessly flex between big picture strategic development/ad hoc guidance, and assure execution of associated tactics are flawless

• Guide clients on integrated marketing/communications decisions, identifying new opportunities to increase visibility their brand including consultative selling

• Develop high-level and persuasive communications plans (annual, quarterly, etc.)

• Lead operational efforts and be accountable for the financial performance of engagements through close management of budgets and team members

• Manage client budgets and resourcing, budget tracking, staffing and billability

• Ensure the quality of the account team(s) is held to the highest standard and that all client requests are handled in a strategic and timely manner

• Partner with shared service leads to run and grow integrated business (social media/digital, creative), and to develop new business opportunities

• Directly supervise account staff and promote continuous learning and development to help build a high performing culture

 

What you’ll do:

• Manage multiple client engagements of varying sizes in a fast-paced environment. 

• Develop and maintain strong client relationships through exceptional client relationship skills

• Seamlessly flex between big picture strategic development/ad hoc guidance, and assure execution of associated tactics are flawless

• Guide clients on integrated marketing/communications decisions, identifying new opportunities to increase visibility their brand including consultative selling

• Develop high-level and persuasive communications plans (annual, quarterly, etc.)

• Lead operational efforts and be accountable for the financial performance of engagements through close management of budgets and team members

• Manage client budgets and resourcing, budget tracking, staffing and billability

• Ensure the quality of the account team(s) is held to the highest standard and that all client requests are handled in a strategic and timely manner

• Partner with shared service leads to run and grow integrated business (social media/digital, creative), and to develop new business opportunities

• Directly supervise account staff and promote continuous learning and development to help build a high performing culture

 

This position is a perfect fit for you if:

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.

• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.

• You are highly organized self-starter, able to work independently and under tight deadlines.

 

What you should have:

• Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) in order to deliver outstanding client work

• Develop multi-faceted, multi-channel and multi-market strategies and campaigns to deliver against business objectives and strategic imperatives

• Work with analyst teams to identify key client KPIs, develop measurement and learning plans that communicate program performance reveal opportunities to increase success

• Experience in strategy development and execution of global programs, as well as local implementation

• Ability to relay high science of clinical trials or products to audiences with different levels of knowledge

• Ability to support and drive new business operations alone and as part of bigger team In-depth understanding of industry regulations in the UK and across Europe

• Experience with annual planning, resourcing and forecasting

• Professional presence, performs with a sense of urgency and with a client service orientation

• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable

• Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates

• Supervisory skills, with ability to manage and cultivate junior staff and effectively collaborate with subcontractors

• Demonstrated growth and experience in management roles

• Intermediate to advanced capabilities in using social media

• Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets

 

The position requires some international travel for client meetings and conferences (20 - 30 percent)

 

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.