Senior Manager, Social Listening

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary

Real Chemistry is looking for a Senior Manager, Social Listening join our growing team!  

As Senior Manager in our Integrated Intelligence practice, you will be responsible for managing 2-3 analytics projects and ad-hoc requests with some support from senior levels of management. Integrated Intelligence (or I2) is the practice formerly known as Analytics.  We changed our name to more closely identify with the innovative work we do beyond just data analysis.  We integrate across data sources, functions, methodologies, and technology, and we’re providing intelligence because our data leads to insights and our insights lead to action.  And when you put those two things together, we are exponentially better at helping our clients make critical business decisions.  

You are proficient in various analytics and/or primary research offerings and have marketing/ communications expertise. Moderate healthcare industry experience preferred. You can brainstorm, provide actionable insights, and recommendations for top tier pharmaceutical clients. Day-to-day activities include project management, qualitative and quantitative social media data analysis, and creating comprehensive reports on social media conversations as they relate to healthcare stakeholders, disease, or treatment spaces. 

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs. 

• ResponsibilitiesManage day-to-day analytics relationships with account and activation teams
• Manage, organize and code social media data effectively and efficiently
• Create comprehensive social media analytics reports for pharmaceutical clients that provide insightful and actionable insights that inform marketing, strategy, positioning, content, and other brand initiatives
• Manage 2-3 ongoing or ad-hoc analytics reports across disease, treatment, or healthcare spaces
• Assist in the creation of measurement frameworks, reporting programs and report template
• Present research reports to clients in person or over the phone
• Learn to delegate tasks and train junior members of the team 

Required Skills & Experience

• Minimum 3 years of experience with majority in at least one of the following areas: healthcare/pharmaceutical marketing/PR/advertising, strategic planning, digital/social strategy, digital/social analytics, social listening, primary/syndicated research
• Strong oral and written communication skills
• Competency with Microsoft Office, particularly PowerPoint, Excel, and Word
• College degree (BA or equivalent), with relevant concentration such as market research, marketing, communications, or social sciences 
• Comfortable building benchmarks and measuring client performance
• Experience analyzing online social listening data  
• Strategic approach to measurement with a lens for activation
• Understanding of online advertising planning, buying and performance metrics, with expertise in paid social campaign activation and measurement 

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

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