SVP Global Delivery Transformation

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Real Chemistry is looking for an SVP, Global Delivery Transformation to join our growing team!  

Real Chemistry is seeking an experienced SVP, Global Delivery Transformation to spearhead our strategic evolution toward a globally distributed delivery model. This pivotal leadership role will define end-state targets and drive implementation across onshore, nearshore, and offshore delivery, optimizing cost efficiency while preserving the quality and innovation that define Real Chemistry’s healthcare marketing and communications excellence.

The successful candidate will lead our transformation from traditional delivery models to a sophisticated global operating structure that leverages high-cost centers of excellence, strategic medium-cost hubs, and scalable low-cost locations across our international footprint.

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

Role Purpose & Strategic Impact

Primary Mission: Architect and execute Real Chemistry's global delivery transformation strategy, establishing a sustainable delivery model that distributes work optimally across high-cost strategic locations, medium-cost operational hubs, and low-cost scalable centers.

Strategic Objectives:

• Drive company-wide adoption of global delivery methodologies across Communications, Advertising, Medical, Activation, and Analytics business units
• Enable scalable growth through optimized cost structures and operational efficiency
• Establish Real Chemistry as a leader in globally distributed healthcare marketing delivery
• Create competitive advantage through parallel implementation of offshoring strategies and automation initiatives

Global Delivery Strategy & Transformation

• Develop and execute comprehensive global delivery roadmap aligned with Real Chemistry's growth objectives and client service standards, including establishing clear company-wide targets for on/near/offshoring
• Lead transformation initiatives across all business units including Communications, Advertising, Medical, Activation, and Analytics
• Design and implement the global delivery model ensuring optimal work distribution and cost efficiency
• Establish governance frameworks for global delivery operations, including quality standards, performance metrics, and risk management protocols
• Champion change management efforts to overcome internal resistance and drive organizational adoption

Operational Excellence & Scaling

• Build and manage global delivery capabilities across multiple geographies, including nearshore (e.g., regional US hubs, Canada, Costa Rica, etc.) and offshore locations (e.g., India, Eastern Europe, etc.)
• Optimize service delivery models to ensure consistent quality, cultural alignment, and regulatory compliance across all locations
• Implement best-practice methodologies for cross-border project management, knowledge transfer, and team collaboration
• Establish performance management systems with clear KPIs, SLAs, and continuous improvement processes
• Develop talent strategies for each geographic tier, including recruitment, training, and retention programs

Business Integration & Leadership

• Partner with business unit leaders to identify optimal candidates for global delivery transformation
• Lead cross-functional initiatives ensuring alignment between global delivery objectives and business unit priorities
• Serve as primary escalation point for global delivery challenges and strategic decisions
• Drive cost optimization initiatives while maintaining service quality and client satisfaction
• Facilitate knowledge sharing and best practice adoption across all delivery locations

Vendor & Location Management

• Expand existing low-cost centers by shifting standardized work, developing local leadership, and securing outcome-based SLAs with controls and dual-site redundancy
• Evaluate and select strategic locations for medium-cost and low-cost delivery centers
• Manage relationships with outsourcing partners and build-operate-transfer (BOT) arrangements
• Oversee facility setup and infrastructure development for new delivery locations
• Negotiate contracts and service level agreements with external delivery partners
• Ensure compliance with data security, privacy, and regulatory requirements across all locations

This position is a perfect fit for you if: 

• ​Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you. 

• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 
• You are highly organized self-starter, able to work independently and under tight deadlines. 

Required Experience

• 15+ years of progressive leadership experience in global operations, with at least 8 years in senior management roles
• Proven track record of scaling global delivery operations in organizations with $500M+ annual revenue
• Deep expertise in offshoring and nearshoring strategies with demonstrated success in cost optimization and quality maintenance
• Extensive experience in professional services, marketing, or healthcare industries with understanding of client-facing delivery models
• Strong background in organizational transformation and change management at enterprise scale

• Bachelor's degree in Business Administration, Operations Management, or related field; MBA or advanced degree preferred
• Demonstrated success in building and managing distributed teams across multiple time zones and cultures
• Experience with healthcare industry regulations including HIPAA compliance and data governance
• Proven ability to influence and collaborate with senior executives and cross-functional leadership teams
• Strong financial acumen with experience in P&L management, budgeting, and ROI analysis

Leadership & Personal Attributes

• Exceptional communication and presentation skills with ability to engage stakeholders at all organizational levels
• Cultural intelligence and global mindset with experience working across diverse international markets
• Strategic thinking capability with strong analytical and problem-solving skills
• High tolerance for ambiguity and ability to thrive in fast-paced, evolving environments
• Results-oriented leadership style with focus on measurable outcomes and continuous improvement

Travel & Location Requirements

This role requires significant international travel during the transformation implementation phases, including:

• Regular visits to international delivery locations for team building, oversight, and relationship management
• Client site visits to ensure seamless service transitions and maintain relationship continuity
• Conference participation and industry engagement to stay current with global delivery best practices
• Flexibility for various time zone collaboration with global teams and partners

Success Metrics & Objectives

Year One Deliverables

• Complete assessment and strategic roadmap for global delivery transformation across all business units
• Establish pilot programs in 2-3 key service areas demonstrating model effectiveness
• Build foundational infrastructure including governance processes, performance frameworks, and vendor relationships
• Achieve cost reduction in pilot areas while maintaining quality standards

Long-term Success Indicators

• Full implementation of global delivery model based on agreed-upon targets across all eligible service lines within 36 months
• Achievement of target cost structure with sustainable cost optimization of at least 15-25% for the addressable universe
• Maintenance of client satisfaction scores at or above current benchmarks
• Development of scalable operating model supporting Real Chemistry's growth objectives

Pay Range: $300,000 - $350,000
This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

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