Manager, Beyond Insights

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Spring & Bond, a part of Real Chemistry, is a digital media agency and consultancy helping pharmaceutical and medical device manufacturers build robust, omnichannel media strategies for both HCP and consumer audiences. Our work emphasizes transparency, client empowerment, and modern execution through services including customer-journey planning, media strategy and activation, measurement, technology evaluation, in-house capability development, and training.

As part of our Beyond Insights team, you will help equip clients with clear, actionable, and insight-driven analytics that elevate their decision-making and performance across media channels.

The Manager, Beyond Insights (BI) oversees a team of analysts and leads the execution of high-quality measurement plans, reporting frameworks, and insight delivery for pharmaceutical media clients. In this role, you will optimize monthly and quarterly reporting processes, standardize KPI definitions, guide data visualization best practices, and ensure that clients receive accurate, consistent, and compelling insights. You’ll also maintain AI/NotebookLM environments, drive cross-functional alignment, and collaborate closely with Client Services, Media, Strategy, and Data Engineering.

This role requires strong organizational leadership, excellent communication skills, rigorous QA standards, and the ability to translate complex data into concise, strategic recommendations.

What you’ll do:  

    Measurement & KPI Direction

• Set the measurement direction for assigned clients, including KPI frameworks, reporting logic, and metric standardization.
• Maintain consistent definitions and logic across deliverables, ensuring alignment with agency and client expectations.
• Evaluate KPI shifts due to campaign changes, website updates, or tracking adjustments and guide the analytical response.

    Optimize Monthly & Quarterly Reporting Frameworks

• Lead the structure, sequencing, and efficiency of recurring reporting cycles.
• Oversee the delivery of monthly and quarterly decks, dashboards, and insight summaries.
• Improve standard templates, processes, and workflows to ensure consistency and scalability.

    Insight Development & Data Storytelling

• Guide analysts in crafting clear, insightful narratives that connect performance to business outcomes.
• Lead Tableau visualization strategies and ensure dashboards present clean, intuitive, decision-ready insights.
• Oversee the accuracy, clarity, and completeness of all client-facing insights.

    AI Environment & Knowledge Management

• Maintain NotebookLM environments for the BI team, including prompt libraries, structured knowledge bases, and reusable frameworks.
• Ensure analysts use AI tools effectively for summarization, QA, and analysis acceleration.

    Cross-Functional Partnership

• Partner with Client Service leads to align on reporting expectations, timelines, and measurement needs.
• Collaborate with Media and Strategy teams to support optimization recommendations and campaign measurement.
• Work with Data Engineering to resolve data issues, adjust schemas, review specs, and maintain reporting continuity.

    Contribution to Strategic Initiatives

• Support Key Media Business Question (KBQ) workshops by shaping analytical frameworks and insight approaches.
• Contribute to agency-wide improvements in measurement accuracy, reporting logic, and knowledge systems.

What you should have:  

    Required

• 4-6+ years of experience in marketing analytics, digital media measurement, business intelligence, or related fields.
• Experience managing analysts or leading cross-functional reporting pods.
• Strong knowledge of digital media KPIs, omnichannel measurement, and HCP/DTC media environments.
• Advanced experience with Tableau, including dashboard QA, visualization principles, and data storytelling.
• Familiarity with ETL tools, structured data, and modern BI workflows.
• Strong understanding of KPI standardization, measurement logic, and reporting automation principles.
• Excellent attention to detail, especially in reviewing logic, metrics, and data integrity.
• Outstanding communication skills-verbal, written, and visual.
• Ability to collaborate across Media, Strategy, Account Service, and Data Engineering.
• Exceptional prioritization and project management skills.

    Preferred

• Pharma or healthcare marketing experience.
• Hands-on familiarity with Snowflake, SQL, Python, or comparable analytics tools.
• Experience maintaining AI/NotebookLM or knowledge-management environments.
• Experience facilitating or contributing to measurement workshops or strategic planning sessions.

Pay Range: $115,000-$135,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.  Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.

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