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Professional Services Consultant

Remote

Are you ready to make a lasting impact on literacy?

At Really Great Reading, we are building a bright, diverse, and passionate team dedicated to leading the industry in improving literacy scores nationwide. With nearly two decades of leadership bringing the Science of Reading to thousands of schools, we design innovative products, training, and materials that transform how educators teach and how students learn. Here, we empower our team with the tools, support, and professional growth opportunities they need to thrive in a collaborative, forward-thinking environment—where your work truly makes a difference.

Job Title: Professional Services Consultant

Why This Role Is Critical

Driving meaningful impact in classrooms requires more than delivering training—it requires ensuring that training translates into effective instructional practice and sustained program usage.

The Professional Services Consultant plays a critical role in bridging training and implementation. This role ensures that educators not only understand Really Great Reading’s programs but are confident in applying them in the classroom to drive student outcomes.

By delivering high-quality professional learning experiences and reinforcing implementation through ongoing support, this role directly influences adoption, educator success, and long-term district retention.

Ultimately, this role ensures that training becomes transformation—turning knowledge into practice and practice into results.

Position Description

The Professional Services Consultant is responsible for delivering engaging, high-quality professional development that supports successful program implementation across district partners. This role ensures that training aligns to district goals and translates into effective classroom practice.

This individual partners closely with the Regional Engagement Manager to align training with implementation plans, monitor effectiveness, and support overall account success. The role requires strong facilitation skills, instructional expertise, and the ability to adapt training to meet diverse educator needs.

The Professional Services Consultant ensures that training delivery, follow-up support, and continuous improvement efforts drive measurable outcomes and long-term customer success.

Core Pillars of Impact

Training Delivery & Scheduling

  • Partner with district points of contact (POCs) and internal teams to schedule training aligned to implementation milestones
  • Deliver engaging, high-quality training sessions (virtual and in-person) tailored to educators, administrators, and support staff
  • Differentiate training based on audience needs, experience levels, and district goals

Continuous Improvement & Feedback Integration

  • Review training survey results and feedback in partnership with the Regional Engagement Manager
  • Adjust training content, delivery methods, and pacing to improve effectiveness
  • Incorporate best practices and evolving program updates into training sessions

Account Support & Communication

  • Maintain timely, professional communication with district stakeholders
  • Provide follow-up resources, coaching, and support to reinforce training outcomes
  • Serve as a subject matter expert on implementation and instructional best practices

Data & Reporting Contribution

  • Track and report training participation, completion, and engagement data
  • Share training observations and insights with the Regional Engagement Manager to inform account updates and renewal conversations
  • Provide visibility into training impact to support broader account strategy and renewal efforts

Collaboration & Alignment

  • Work closely with the Regional Engagement Manager to ensure training aligns with implementation plans and district priorities
  • Collaborate with internal teams to improve training processes, materials, and customer experience
  • Support consistency and quality across all training engagements

Key Performance Indicators (KPIs)

Training Effectiveness & Quality

  • Training Satisfaction Scores (Survey Results)
  • Training Effectiveness Ratings
  • Repeat Training Requests / Engagement

 

 

Implementation & Adoption Impact

  • Training Completion Rate (%)
  • Post-Training Usage & Adoption Metrics
  • Educator Confidence & Readiness Scores

Customer Success Contribution

  • Alignment to Implementation Milestones (%)
  • Contribution to Account Health Scores
  • Support of Renewal & Retention Outcomes

Operational Excellence

  • On-Time Training Delivery (%)
  • Schedule Adherence & Coverage
  • Accuracy and Timeliness of Reporting

Customer Experience

  • Stakeholder Feedback Scores
  • Responsiveness & Communication Effectiveness
  • Relationship Strength with District Partners

Qualifications / Job Requirements

  • 3–7+ years of experience in professional development, training, instructional coaching, or education services, preferably in K–12 or EdTech environments
  • Proven ability to deliver engaging, high-impact professional learning sessions (virtual and in-person) to educators and district leaders
  • Background in literacy instruction, reading science, or structured literacy with expertise in the science of reading
  • Experience supporting implementation of instructional programs or educational technology in school or district settings
  • Strong understanding of adult learning principles and ability to differentiate training for diverse audiences
  • Demonstrated ability to translate training into practical classroom application and improved instructional outcomes
  • Experience using data (surveys, usage metrics, feedback) to evaluate training effectiveness and adjust approach
  • Excellent presentation, facilitation, and communication skills with strong executive presence in front of educators and administrators
  • Strong organizational and time management skills, with the ability to manage multiple training engagements and schedules
  • Ability to build positive relationships with teachers, instructional coaches, and district leaders
  • Comfortable working cross-functionally with Customer Success, Sales, and Product teams
  • Familiarity with CRM, training platforms, or reporting tools is a plus
  • Willingness and ability to travel up to 75% to deliver in-person training and support district partnerships

Required Education / Skills

  • Bachelor’s Degree in Education, Literacy, or related field
  • Strong facilitation, presentation, and communication skills
  • Ability to translate instructional knowledge into practical application

Preferred Experience

  • Experience in literacy instruction, structured literacy, or science of reading
  • Experience working with K–12 school districts and educators
  • Background in coaching, professional learning, or instructional support

Benefits

At Really Great Reading, our benefits are intentionally designed to support the whole person — professionally, personally, and financially. We continuously evolve our offerings in response to team member feedback, changing life needs, and our commitment to building a high-performance, people-first culture.

Our benefits currently include:
· Competitive 401(k) program with company matching to support long-term financial wellness
· Comprehensive Medical, Dental, and Vision insurance with employer cost-sharing
· Generous Paid Time Off program that supports rest, renewal, and life outside of work
· Employee Discount Program and access to preferred partner savings
· Ongoing professional development and learning investment
· Wellness and work-life balance initiatives designed to support physical, mental, and emotional well-being
· Evolving benefits and rewards programs shaped by team member voice and values

Physical Requirements

This is a remote role performed primarily in a home or flexible workspace using standard technology tools. Team members regularly engage in computer-based work including video conferencing, document review, and digital collaboration.

This role generally requires the ability to:
· Work at a computer for extended periods of time
· Use a keyboard, mouse, or similar input devices for navigation and data entry
· View and interpret information on digital screens
· Participate in virtual meetings and collaborative discussions

Really Great Reading is committed to providing reasonable accommodations to qualified individuals with disabilities and to supporting flexible, accessible work environments that enable every team member to do their best work.

Equal Employment Opportunity

Really Great Reading is an equal opportunity employer committed to building an inclusive, high-performing workplace that reflects the diverse students, educators, and communities we serve. We believe diverse perspectives strengthen innovation, improve outcomes, and advance educational equity nationwide. All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

 

Why Join Really Great Reading?

At Really Great Reading, our benefits are intentionally designed to support the whole person—professionally, personally, and financially. We continuously evolve our offerings in response to team member feedback, changing life needs, and our commitment to building a high-performance, people-first culture.

Our comprehensive benefits include:

  • Health & Well-being: Premium medical, dental, and vision insurance plans with generous employer cost-sharing.

  • Time to Recharge: A Paid Time Off (PTO) program that actively supports rest, renewal, and a healthy life outside of work.

  • Financial Wellness: A competitive 401(k) program with employer matching to help you secure your financial future.

  • Professional Growth: Ongoing investment in your professional development, continuous learning opportunities, and career growth.

  • Holistic Wellness: Wellness and work-life initiatives designed to nurture your physical, mental, and emotional well-being.

  • Perks & Savings: Exclusive employee discount programs and partner savings.

  • A Voice in Our Culture: Dynamic benefits and rewards programs shaped directly by team member feedback, voice, and values.

Our Commitment to Diversity & Inclusion

Really Great Reading is an equal opportunity employer committed to building an inclusive, high-performing workplace that reflects the diverse students, educators, and communities we serve. We believe diverse perspectives strengthen innovation, improve learning outcomes, and advance educational equity nationwide.

All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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