Back to jobs

Client Advisor - Santa Anita

Arcadia, California

Company

Rebag is the ultimate destination for buying and selling the most coveted designer handbags and accessories both online and in stores. We are reimagining the role of luxury in the secondary market with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores with locations in Los Angeles, New York, and Miami. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies and has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Role 

Rebag is seeking a Full Time Store Experience Lead with a background in the high-end luxury retailer and resale market segments. This is an operations-focused role involving assisting our Santa Anita retail store operationally and assisting customers in-store. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers.

  • Maintain the highest degree of customer service to effectively communicate and provide an elevated customer experience.
  • Master Rebag Bar, fulfillments, and become familiar with our software and technology.
  • Responsible in stock operations, processing and properly handling online purchase orders.
  • Perform store maintenance functions as needed or assigned.  
  • Communicating product and customer feedback to the management team.
  • Support all company initiatives as they relate to product launches, client service and selling.
  • Collect client data and effectively build client relationships to support new client acquisition, and retention.
  • Act as a brand ambassador representing all that Rebag stands for, offering the highest level of customer service, aiming to delight and surprise.
  • Build upon your strong knowledge of luxe bag trends and designers/brands.
  • Ensure store visual merchandising standards are met and maintained.  
  • Able to multi-task and coordinate efficiently.
  • Be flexible with working hours and efficiently deal with any additional ad hoc requests.
  • Participate in regular training/meeting sessions as needed on product knowledge and new arrivals.

Skills, knowledge and personal attributes

We are looking for candidates with luxury fashion experience in sales and have a knowledge of the luxury resale market. Candidates should align with our positive corporate culture and be self-motivated, results-driven and entrepreneurial-minded.

  • 1 to 2 years experience in sales luxury fashion industry
  • Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
  • Positive & Self-motivated
  • Dependable, punctual, flexible
  • Excellent problem solving skills
  • Computer literacy a must; working knowledge of Microsoft Word and Excel
  • Be fashion-forward, and have a passion for the fashion/luxury-goods industry
  • Be a team player; proactive attitude
  • Ability to adapt to changing needs of the Company as necessary  

#Li-Onsite

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Rebag’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.