Customer Service Agent (ENG)

MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa® card, money remittance, international calling, and many other migrant-focused services. We are built for migrants, by migrants. We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants the tools to thrive in their new country.

We are a diverse group of people from over 40 different countries that come together every day—and we’re looking for others driven by the same desire to create meaningful products that bridge cultural and geographic distances.

 

We are looking for a Bilingual (Spanish & English speaking) Customer Service Agent

• Are you passionate about changing the world?
• Are you looking for that rare combination: the spirit and excitement of a start-up with an already existing and continuously growing business in the back?
• Do you love to help others and solve customers' challenges?

Responsibilities:

As a member of our Customer Service team you will help both our Spanish and English speaking customers by phone and chat from our Miami office but also help them face to face at our new Meet-up place (a physical location café/office where we meet our customers at). You need to be fluent, written and spoken, in both languages. Please note that you need to be based in the US already. 

 

Requirements:

• Fluent in English and Spanish (written and spoken)
• Previous experience from customer service; service industry experience is a plus
• Fantastic communication skills and extremely service minded
• Great at combining quality focus with efficiency
• Rotating schedule, with availability to work up to two weekends per month.
• It is a full time role, with an hourly wage of $16 per hour.

 We are looking for:

• A hardworking individual who thrives in a rapidly changing environment with tight deadlines
• Someone who is into the details and passionate about quality
• A fast learning and dedicated person who is ready to grow with Majority
• A problem solver who loves new challenges

For this role, we offer a starting salary of $16 per hour + commission and overtime. We also offer several benefits including paid vacation, flexible holidays, full healthcare + dental + vision, 401k with 4% match and many more benefits.

 

MAJORITY is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.