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Product Growth Manager

Remote, New York City, Oakland

Location: Remote, New York City, or Oakland

Role Type: Full-time

Compensation: For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000. 

Visa sponsorship: Not available

Hires remotely in: United States

Experience: 3+ years of relevant work experience 

PLEASE APPLY DIRECTLY TO THIS ROLE VIA: https://job-boards.greenhouse.io/recidiviz/jobs/4423160006

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Recidiviz is excited to bring on a Product Growth Manager to join the Product Growth team! We’re a small, fast-moving team that is tasked with increasing the impact of our products by driving up usage and adoption in our partner states. Our team works directly with our users within state Departments of Corrections, such as parole and probation officers, case managers, supervisors, and justice-impacted individuals, to build relationships that can turn non-users into power users and power users into evangelists. That’s where you come in. We’re looking for someone to be the face of Recidiviz to our users, to have boots on the ground increasing adoption and impact of Recidiviz tools. 

Please note this role is not a Product Manager and does not handle product development.

About us

Recidiviz is creating safer, healthier communities by reducing incarceration safely, equitably, and at scale. We build technology to reduce the number of people in prison and to help criminal justice leaders embrace data-driven decision-making. 

Using software tools and thoughtful product design, we’ve been able to safely and permanently reduce incarceration and improve outcomes. We work side-by-side with leaders of the criminal justice system, people in prison and on supervision, and ecosystem partners to build a better path forward. In addition to the revenue we earn from state partners, some of the most respected philanthropists and foundations support our work.

People who succeed at Recidiviz lead with kindness and humility, assume good intent, learn from failure, and fix problems when they see them. They are excited to work arm in arm with government leadership and staff to improve outcomes. They are great listeners. They build deep relationships with and empathy for the people we work with and the people who our mission serves, even when those two groups feel at odds. 

About the role

We’re looking for an empathetic, collaborative, fast learner who is able to quickly develop a deep understanding of our tools to help launch, land, and grow our tools with a diverse set of users. What you’ll do:

  • Manage new product rollouts onsite and virtually, including training new users
  • Run state-agnostic broad-reaching and scaled engagement and adoption tactics
  • Run state-specific custom-tailored engagement and adoption tactics
  • Manage inbound feedback and support requests from users
  • Represent the company’s brand and tone in all external interactions
  • Track and measure the results and outcomes of all Product Growth work
  • Note: This role involves 25-40% travel within the continental US, up to 4 trips per quarter

Core responsibilities

  • (35%) Rollouts: Make sure the product is both launched and landed successfully, getting new users excited about the product and bought into using it regularly, and making sure their perspectives are captured and returned to the internal team. This includes:
    • Define and execute a measurement plan
    • Go onsite to states and train users on new tools
    • Host virtual launch trainings
    • Record/create static launch materials eg training videos, posters/fliers, emails
    • Communicate and coordinate with state and internal counterparts
    • Build and execute a post-launch nurturing plan
  • (35%) Scaled adoption tactics: Get more bang for our buck by planning and executing creative and engaging virtual adoption tactics that can scale across all Recidiviz partner states with live tools and can be run from your desk, including things like: 
    • Define and execute a measurement plan
    • Email awareness and adoption campaigns (sendgrid experience a plus)
    • State wide and inter-state usage competitions
    • Designating and training on site representatives
    • Creating and distributing print materials (lob.com experience a plus)
  • (15%) Tailored adoption tactics: Support state leadership in achieving their usage and adoption goals by enabling the tactics they have expressed interest in supporting with state resources, such as:
    • Define and execute a measurement plan
    • Issuing usage mandates
    • Building trainings into new officer onboarding
    • Adding entry points to the product from their intranet platforms
    • Enabling write-back to their systems from ours
  • (15%) User feedback and support: Be the first responder for feedback and support requests, synthesizing bug reports and feature requests from users and communicate it to product, engineering, and state engagement teams. Customer support and feedback categories include:
    • Chat from within the product
    • Emails to feedback address and others
    • Platform configuration and optimization (Intercom experience a plus)
    • Volume and capacity tracking and projection 
    • Note: Recidiviz does NOT offer phone support for users so this will not be in scope of duties

Wild success

In the first year, a wildly successful hire will:

  • Increase the impact that our tools have, like helping more people complete parole and probation sooner or reducing returns to prison
  • Increase adoption of our tools so more users are engaging with the tool weekly and monthly
  • Shepard new tools to successful launches and landings which demonstrate a higher-than-historical-average baseline of usage
  • For every initiative, define and execute a measurement plan to ensure we can track, understand, and replicate the results of our tactics. Measurement can include things like A|B tests (Looker experience a plus), survey-based measurements like Customer Satisfaction rates, counterfactuals, proxies, pre-post analyses, etc.
  • Build strong feedback loops that allow the business to easily include user perspectives in product strategy, and allow users to feel heard and valued
  • Use data and other analysis and validation methods to clearly and compellingly articulate the impact of your work in terms of team KRs such as Usage, Impact, Scale, Velocity, Quality, and Efficiency
  • Balance and execute the projects in the roadmap with high autonomy and to a high degree of rigor and quality
  • Be the face of Recidiviz that thousands of criminal justice line staff know and trust

Minimum qualifications

  • Willing to travel: We expect this role will require 25-40% of time spent traveling domestically across the US, up to 4 trips per quarter. 
  • A clear, empathetic communicator: You love people and are able to quickly build rapport and trust with a diverse audience. You are comfortable in a variety of speaking settings, from giving presentations to hundreds of people to leading small group discussions or talking 1:1. You are exceedingly patient and can easily translate tech jargon to common speech for less tech-savvy users (which is most of our users). Strong spoken and written English language communication skills are a must.
  • Highly organized: You are able to stay on top of tasks and communications across multiple external stakeholders and states, and balance multiple workstreams with sometimes competing priorities. You will be responsible for coordinating the details of all of your initiatives, including travel logistics, and making sure they are delivered on schedule and to the quality standards established.
  • Fast learner: You are able to absorb information in a variety of different contexts and ask a lot of questions. You can ramp up quickly on the criminal justice domain and Recidiviz tools to represent our tools externally. You don’t need to have a technical background, but you need to be able to quickly learn how to synthesize feedback and learnings so it’s actionable to our product and engineering teams.
  • Skilled diplomat: You are able to interact diplomatically with a diverse range of stakeholders - across many political affiliations, ages, races, economic groups, genders, and every other demographic factor - and can speak and listen to all of them with respect and without compromising the company values. You are able to represent a potentially controversial mission, company, and product with courage and dignity while balancing the need to keep the conversation focused on the product value props.
  • 3+ years of relevant work experience in external-facing and/or project management focused roles

Preferred qualifications

  • 1-2 years of experience collaborating with external stakeholders
  • Experience with marketing, support, and data technologies such as Intercom, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
  • Experience working on - and scaling with - a small scrappy team, which has given you perspectives on best practices and strategies for smooth scaling and strengthened your work ethic and ability to operate autonomously  
  • Experience working with technical teams and representing software products to users, and tech industry experience in general
  • Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage
  • Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement
  • Corrections industry working experience
  • Lived experience navigating the corrections system

Compensation

Compensation is standardized based on roles and responsibilities. This ensures equitable compensation and responsible stewardship of our resources. As such, we do not negotiate compensation offers. 

For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $120,000. For employees based elsewhere in the United States, the salary for this role is $93,000.

What we offer

  • Effective, extremely thoughtful colleagues, working together on a mission that matters
  • 90% medical, dental, and vision insurance coverage for you and your dependents
  • Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays
  • 12 weeks of paid parental leave
  • 401(k) retirement plan with 5% company match and no vesting period
  • Complimentary One Medical membership (depending on location)
  • Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits
  • Monthly ClassPass credit for personal wellness
  • Free mental health support via Talkspace
  • Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose
  • An annual company offsite each spring and other ad-hoc gatherings
  • All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission-driven heart of a nonprofit

More about Recidiviz

Recidiviz was an all-volunteer effort until early 2019, when Clementine, Andrew, and Joshua founded the organization. Since then, we’ve built an A-team of software engineers, designers, product managers and domain experts, from companies like Google, Apple, Dropbox, Opower, and Sidewalk Labs. Recidiviz was part of Y-Combinator’s 2019 class and has received support from some of the most respected philanthropists and foundations, including Ford Foundation, Mackenzie Scott, Schmidt Futures, Arnold Ventures, Chan Zuckerberg Initiative, and the Mozilla Foundation.

Today, Recidiviz works with (and earns revenue from) over 15 state partners – big and small, red and blue – and covers more than 40% of the US incarcerated population. We have helped to get tens of thousands of people out of the criminal justice system, safely and equitably, and saved states nearly $1 billion. In the next five years, Recidiviz plans to partner with 40 states and help 250,000 people who are stuck in the system to get out and stay out. In addition to partnering with state Departments of Corrections, Recidiviz collaborates with and learns from partners – from organizations like the Correctional Leaders Association (CLA) to community based organizations and justice-impacted individuals, whose perspectives guide our work.

To learn more about how we do what we do, check out our 2023 Year in Review, read some press coverage, or watch our TED Talk. And if you’re really keen to see our work, you can dive into our Github :).

An important note

Lasting change is always built on diversity. Recidiviz recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, ancestry, citizenship, marital status, gender identity and all protected status as required by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a special need that requires accommodation, please let us know in your application or initial call. Even if you don't think you meet all the criteria above, drop your resume, and we'll take a look – you might be great for another role or another time!

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