Product Growth Lead

Location: Remote, New York City, or Oakland, CA

Role Type: Full-time

Compensation: For employees based in the Oakland or New York City metropolitan areas, where we have offices, the salary for this role is $144,000. For employees based elsewhere in the United States, the salary for this role is $108,000. 

Visa sponsorship: Not available

Hires remotely in: United States

Experience: 5+ years

FOR WELLFOUND CANDIDATES ONLY: Please do not apply via Wellfound - you will miss the application questions.

Instead, please apply directly here: https://job-boards.greenhouse.io/recidiviz/jobs/4564266006

Recidiviz is thrilled to be hiring a Product Growth Lead to join our team! We’re a small, fast-moving non-profit that builds tools for decision makers in corrections and sentencing, from parole officers to people who’ve been impacted by the system. This is where you come in. We’re looking for someone to lead our product growth strategy and work closely with our product and partnership teams to increase engagement and impact of Recidiviz tools.

About us

Recidiviz is creating safer, healthier communities by improving outcomes for people in the criminal justice system. We build technology to reduce the number of people in prison and to help criminal justice leaders embrace data-driven decision-making. 

Using software tools and thoughtful product design, we’ve been able to safely and permanently reduce incarceration and improve outcomes. We work side-by-side with leaders of the criminal justice system, people in prison and on supervision, and ecosystem partners to build a better path forward. In addition to the revenue we earn from state partners, some of the most respected philanthropists and foundations support our work.

People who succeed at Recidiviz lead with kindness and humility, assume good intent, learn from failure, and fix problems when they see them. They are excited to work arm in arm with government leadership and staff to improve outcomes. They are great listeners. They build deep relationships with and empathy for the people we work with and the people who our mission serves, even when those two groups feel at odds. 

About the role

We’re looking for a unique kind of leader — someone who can bridge product strategy, change management, and customer success to drive real-world impact. For this role, we’re looking for a strategic, analytical, and empathetic person who is able to quickly develop a deep understanding of our users and tools. You’ll not just help launch, but “land” our tools with a diverse set of users. You will:

• Develop the strategy for increasing engagement and impact of Recidiviz tools. Test, experiment, and iterate on that strategy to maximize user adoption across states, agencies, and roles in the criminal justice system.
• Build the organizational capacity to scale and sustain the product growth and customer feedback and support strategies as the organization scales, including streamlining the ways in which Product Growth fits into the rest of the org processes.
• Manage our team of Product Growth Managers, as well as any future go-to-market team members. The Product Growth team is responsible for managing support requests from users, proactively engaging users, developing roll-out strategies, executing rollouts and retrainings virtually and on the ground, and bringin user feedback to the Product team and rest of the org.
• Travel domestically within the United States to partner states, where you and your team will run trainings, learn about users, and test engagement tactics. 

Please note: This role requires 10-25% travel, about 1-3 trips per quarter.

You’re a great fit for the role if you’ve previously held Product, Marketing, Partnerships, Growth or Go-To-Market leadership positions for technology where you’ve needed to build and iterate on adoption and rollout strategy—especially if it’s involved government enterprise adoption.

Core responsibilities

• You’ll increase the impact that our tools have, whether that’s helping more people complete parole and probation sooner or reducing admissions to prison.
• You’ll increase adoption of our tools so more users are registering and engaging with the tools weekly and monthly.
• You’ll provide feedback to our product and partnerships teams, to help improve both our tools and our outreach to create more impact.
• Your team, which you will grow and manage, will be the face of Recidiviz that thousands of criminal justice actors know and trust.

Wild success

Here are a few things you might accomplish in your first year at Recidiviz that would demonstrate wild success in this role:

• Increased monthly active users by 30pp and registration rate to 90%+
• Supported rollouts and trainings over 10x our current user base and land with higher MAU and CSAT than baseline
• Increased the rate at which justice-impacted people are getting closer to liberty.
• Tested a wide range of adoption tactics to develop clarity on which product growth strategies are most effective, for which tools, in which places
• Developed a plan to scale and sustain these strategies across all Recidiviz partner states, tailored to state needs and contexts.
• Managed and grew a healthy, happy, and scrappy team of Product Growth managers.

Minimum qualifications

• Willing to travel: We expect this role will require 10-25% of time spent traveling domestically across the US, about 1-3 trips per quarter.
• You are scrappy: You spot opportunities others miss and aren’t afraid to roll up your sleeves to chase them. You treat constraints as catalysts, not roadblocks, and bring ingenuity to both strategy and execution. You know how to balance rigor and pace.
• You ground in the users: Your curious nature leads you to want to know all about our users and impacted populations, and you become an evangelist for them, integrating user perspectives and feedback into the DNA of the org and product, and grounding your adoption strategies in their real lived experiences. 
• You are experienced: You have spent 5 or more years working with adoption, growth, and/or go-to-market strategy, including working with technical teams and representing software products to users. You have demonstrated experience growing a dedicated function and scaling its impact.
• You thrive in ambiguity: You are a creative problem solver who enjoys building external strategies from the ground up. You think system-level big picture, outside the box and proactively identify ways to make ambiguous problems clear. You have a strong ability to develop and apply clear frameworks for work, prioritization, and management.
• You are analytical: You are a systems thinker who brings a data-driven approach to developing a go-to-market strategy. You can build the structure and processes to evaluate and scale product growth strategies.
• You are an empathetic communicator and collaborator: You are able to quickly build rapport and trust with a diverse array of external and internal stakeholders. You advise leadership and the broader organization on specific go-to-market decisions and can communicate long term strategic plans clearly and convincingly. You work well with cross-functional teams and are able to handle organizational decisions professionally and kindly.
• You have strong people management skills: You’re an experienced manager with a track record for building high-functioning, cohesive teams. You can recruit and mentor individual contributors across the go-to-market team.

Preferred qualifications

• Experience working with government or enterprise product growth or go-to-market
• Experience with marketing, research, support, and data technologies such as Intercom, Twilio, Sendgrid, Lob, Looker, Fullstory, GitHub, and Google Analytics
• Experience working on - and scaling with - a small scrappy team, which has given you perspectives on best practices and strategies for smooth scaling and strengthened your work ethic and ability to operate autonomously  
• Experience with sales and marketing strategies for overcoming objections and increasing awareness and usage
• Experience running and analyzing scrappy tests as rigorously as feasible without much Data team involvement
• Corrections industry working experience
• Lived experience navigating the corrections system

Compensation

Compensation is standardized based on roles and responsibilities. This ensures equitable compensation and responsible stewardship of our resources. As such, we do not negotiate compensation offers. 

For employees based in the Oakland, CA, and New York City, NY, metropolitan areas, the salary for this role is $144,000. For employees based elsewhere in the United States, the salary for this role is $108,000.

What we offer

• Effective, extremely thoughtful colleagues, working together on a mission that matters
• 90% medical, dental, and vision insurance coverage for you and your dependents
• Flexible time off, including 20 days of PTO, 3 days of paid volunteering time, and 13 paid holidays per year
• 401(k) retirement plan with 5% company match and no vesting period
• 12 weeks of paid parental leave
• Complimentary One Medical membership (availability based on location)
• Partnership with Carrot to provide employees with inclusive fertility and family-forming benefits, as well as a small but growing number of hormonal health and gender-affirming care benefits
• Monthly ClassPass credit for personal wellness
• Free mental health support via Talkspace
• Well-located offices in Oakland and Manhattan, with the flexibility to work remotely or go into either office as you choose
• An annual company offsite and other ad-hoc gatherings
• All the exhilarating challenges and stretch opportunities of a tech startup, combined with the mission-driven heart of a nonprofit

More about Recidiviz

Recidiviz was an all-volunteer effort until early 2019, when Clementine, Andrew, and Joshua founded the organization. Since then, we’ve built an A-team of software engineers, designers, product managers and domain experts, from companies like Google, Apple, Dropbox, Opower, and Sidewalk Labs. Recidiviz was part of Y-Combinator’s 2019 class and has received support from some of the most respected philanthropists and foundations, including Ford Foundation, Mackenzie Scott, Schmidt Futures, Arnold Ventures, Chan Zuckerberg Initiative, and the Mozilla Foundation.

Today, Recidiviz works with (and earns revenue from) over 18 state partners – big and small, red and blue – and covers more than 40% of the US incarcerated population. We have helped to get tens of thousands of people out of the criminal justice system, safely and equitably, and saved states nearly $1 billion. In the next five years, Recidiviz plans to partner with 40 states and help 250,000 people who are stuck in the system to get out and stay out. In addition to partnering with state Departments of Corrections, Recidiviz collaborates with and learns from partners – from organizations like the Correctional Leaders Association (CLA) to community based organizations and justice-impacted individuals, whose perspectives guide our work.

To learn more about how we do what we do, check out our 2024 Year in Review, read some press coverage, or watch our TED Talk. And if you’re really keen to see our work, you can dive into our Github :).

An important note

Lasting change is always built on diversity. Recidiviz recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, ancestry, citizenship, marital status, gender identity and all protected status as required by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a special need that requires accommodation, please let us know in your application. Even if you don't think you meet all the criteria above, drop your resume, and we'll take a look – you might be great for another role or another time!