IT Support Manager

About Recogni:

Artificial intelligence (AI) is transforming our world, enabling cognitive functions once exclusive to humans. AI can perceive interactions across diverse environments, reason in logical steps, and solve complex problems with remarkable performance. Recogni specializes in high-performance, low-power AI inference systems. Our mission is to accelerate multimodal Generative AI inference at scale by delivering high-performance, economical, sustainable, and accurate AI-driven inference solutions. We are at the forefront of advancing AI inference research and product innovation, unlocking new possibilities for modern applications that will positively impact many industries. 

As a well-funded, fast-paced startup, Recogni has headquarters in San Jose, CA, and Munich, Germany, along with a strong network of talented remote team members working remotely. We put people first and prioritize our employees' work-life balance, aiming for a healthier, happier life inside and outside work. 

The opportunity:

We are looking for an experienced, hands-on IT support manager to oversee all aspects of our IT systems, while asset control/management. The candidate will ensure that day-to-day IT operations, strategic projects, and everything in between is executed effectively.

Reporting to the VP of Operations, the IT candidate will combine his/her technical expertise, vendor management, project management, and technical skills to ensure that Recogni’s IT systems seamlessly support the company and its goals. This is an opportunity to improve and help support our overall infrastructure.

Responsibilities:

• Ensures data safety and security on Cloud networks, systems, and applications.
• Coordinate information technology infrastructure with all locations including points of presence, physical networking equipment, wireless communication devices, and cloud assets.
• Implement appropriate corporate-wide IT policies.
• Develop, implement and monitor a strategic, comprehensive enterprise information security & risk management program.
• Oversee the administration of all enterprise software such as email, file sharing, ERP, and CRM.
• Backup and disaster recovery plan and process.
• Provide hands on support to the business on delivery of new and enhanced capabilities for supported products demonstrating understanding of business process and workflow to support adoption.

Required Qualifications:

• 5+ years of hands-on experience designing, implementing, and optimizing strategies for Cloud assets, permissions, and access
• Current Information Security Certification
• Strong communication skills, with empathy as a central anchor to understanding and solving problems for employees of varied IT knowledge through explanation and example-setting rather than draconian policies.
• Ability to work with remote/international teams
• Knowledge of Identity Management (IGA/IAM/PAM) concepts and Cloud authentication (oAuth, SAML)
• Bachelor's Degree in IT/IS Management, Computer Science, Computer Engineering or similar field.

Preferred Hands-on Skills:

• Network administration and services (e.g., TCP/IP, SD-WAN, IPSec, ZeroTrust-VPN, Cisco Meraki)
• Microsoft MDM:  Intune administration
• Mac/Windows administration
• Powershell/Python scripting, 
• Automation: Powerautomate

• Cloud administration: GSuite/GCP/MS365/Azure/EntraID

Reasons to consider joining Recogni:

• Early opportunity with the team; be part of shaping one of the most exciting new companies.
• Learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields, from Artificial Intelligence & Computer Vision to Systems & Device Engineering.
• Competitive benefits package including 401k, Medical+Dental+Vision+Life insurance, and Short+Long Term Disability coverage
• Perks including meals, snacks, drinks and us!
• Sharp, motivated co-workers in a fun office environment
• Employee Stock Option Plan
• Flexible work hours & unlimited PTO policy

Recogni's culture was built on the following values that are equally important to us as business:

• Put people first. We only succeed when our people succeed.
• Ethics and integrity always; Being open, honest, and respectful of everyone.
• Think Big. Be ambitious and have audacious goals.
• Aim for excellence. Quality and excellence count in everything we do.
• Own it and get it done. Results matter!
• Make Each Person Better together than they would be as an individual.
• Embrace each others’ differences.
• Embrace that there will be differences.

 

Recogni is an equal opportunity employer. We believe that a diverse team is better at tackling complex problems and coming up with innovative solutions. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

A note to Recruitment Agencies: Please DO NOT reach out to Recogni employees or leaders about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.