Clinical Staff Program Manager

Job Title: Clinical Staff Program Manager

Classification: Full Time

Work Structure: Fully Remote

Schedule/Shift: Standard Business Hours 

Team: Clinical Operations

Reporting to: Senior Manager, Cardiac Rehab

Location: United States

Compensation: $65,000-$75,000 annually

About Us: 

Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.

We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.

We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health.

Position Overview

Recora Health is seeking a dedicated and experienced Clinical Staff Program Manager to lead our virtual cardiac rehabilitation program. This role involves managing a team of care providers, ensuring high-quality patient care, and driving program success through strategic planning and execution. The ideal candidate will have a strong background in exercise physiology and a passion for improving patient outcomes in a virtual setting.

Key Responsibilities

• Care Provider Management
  • Develop and manage care provider schedules to ensure adequate coverage and optimal patient care.
  • Conduct performance reviews to support professional development, uphold program standards, and address underperformance by implementing targeted improvement plans for care providers to include contract termination.
  • Ensure care providers meet performance targets and work with them to create plans for achieving those goals.
  • Provide guidance and support to the Lead Exercise Physiologist and Lead Intake Specialist, ensuring alignment with program goals, effective onboarding and training, session shadowing, and completion of other assigned responsibilities.
• Hiring, Onboarding, and Training
  • Lead the recruitment process for new care providers, ensuring the selection of qualified candidates.
  • Oversee onboarding and training programs to equip new hires with necessary skills and knowledge.
• Operational Oversight
  • Review and approve invoices related to program operations, ensuring accuracy and compliance with budgetary constraints.
  • Develop and update standard operating procedures (SOPs) to reflect workflow changes and ensure program efficiency.
• Data and Metrics Tracking
  • Monitor and analyze program data and metrics to assess performance and identify areas for improvement.
  • Use data-driven insights to inform decision-making and strategic planning.
• Communication and Meetings
  • Facilitate regular meetings with care providers to discuss program updates, share best practices, and collaborate on projects.
  • Prepare agendas and lead monthly huddles to ensure team alignment and effective communication.
  • Monitor care team slack channels and respond to escalations from care providers.

Qualifications

• Proven experience in managing virtual care programs.
• Proven experience managing a staff of 50+ 1099 contractors.
• Strong leadership and communication skills.
• Ability to analyze data and metrics to drive program improvements.
• Experience in patient care and retention strategies.
• Familiarity with virtual health platforms and technologies.

We are an equal opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.