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Senior Technical Project Manager, Client Onboarding

Arlington, VA or Washington, DC

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

As a Senior Technical Project Manager, Client Onboarding, you’ll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple security teams. This individual owns the client engagement outcomes during the onboarding phase, working in tight partnership with the client and post-sales team on the following:

  1. Defining onboarding objectives and an outcomes-based onboarding plan for our top-tier enterprise clients, and shaping the strategic account plan for the year.
  2. Delivering on objectives, which set the foundation for customer’s success and long-time partnership with Recorded Future. 
  3. Working cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations & solutions.
  4. Speaking prescriptively about best-practice onboarding and intelligence use cases specific to the client’s industry.
  5. Ensuring comprehensive knowledge transfer and effective handoff between presales, and from onboarding to the expansion team. 

 What You'll Do as a Senior Technical Project Manager, Client Onboarding:

  • Manage top premium accounts (strategic and enterprise)  
  • Technical problem solving
    • Use your resources to find solutions to difficult or complex issues during onboarding and outline clear next steps 
  • Client Consultation on Implementation and Security Best Practices 
    • Expertly consult customers on Recorded Future’s onboarding best practices, their path to outcomes, recommendations, etc. Become a partner they instantly feel comfortable with and trust. 
  • Expert in Effective Communications
    • Clear, concise, and professional written and verbal communications; able to modify writing to different personas 
    • Knows how to speak in language relevant to the client to motivate them and show that we understand them
  • Leader in Project Management Best Practices 
    • Create an onboarding plan specific to the customer that achieves their stated objectives within the desired time frame. 
    • Share weekly project updates with customers and internally.
    • Manage multiple projects in a dynamic, fast-paced environment. 
  • Product Training & Consultation
    • Conduct new user advance training with a focus on client’s priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding(over 70%)
  • Lead on developing, shaping, and enhancing premium services client onboarding
    • Enhancing kick-off and review slides
    • Enhancing the overall client experience  



What you’ll bring to the Senior Technical Project Manager, Client Onboarding role:

Knowledge 

  • BS degree or 4 years of relevant work experience required
  • Knowledge of basic API/integration troubleshooting steps
  • Certifications:
    • Security+ (Strongly recommended)
    • Certified Analyst Lab (CAL) (required within the first 4 months)
    • All available Recorded Future certifications (required within the first 4 months)
    • PMP Certification (strongly recommended)
    • Certified Scrum Master (recommended)

Competencies: 

  • Demonstrated understanding of Project Management processes, strategies and methods
  • Master client workflow discovery across all types of client team functions
  • Ability to conduct advanced product workshops
  • Superb communication skills with an ability to convey complex concepts to all levels of personnel 
  • Proficiency with Recorded Future’s top 5 integrations (Splunk, Qradar, Azure Sentinel, Cortex XSOAR, Phantom)
    • Understanding of key use cases and features
    • Understand the following by reviewing the Installation guide: 
      • Installation requirements 
      • Basic configuration steps
      • Basic troubleshooting
  • Ability to search and extract alerts, indicators, and risk lists across the Connect API endpoint (link to the documentation here)
  • Product Training & Consultation
    • Conduct new user advance training with a focus on client’s priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding(over 70%)
  • Lead on developing, shaping, and enhancing premium services client onboarding
    • Enhancing kick-off and review slides
    • Enhancing the overall client experience  

Requirements:

  • US-based, and ability to work from our Arlington, VA or Somerville, MA office

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info? 
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com 

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

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Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

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