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Order Management Analyst (Deal Desk)

Boston, MA

With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

The Order Management Analyst within Deal Desk serves as the primary resource for the sales team in administering the close process, so that deals can be closed accurately and efficiently. You will be responsible for managing the deal closure process across all transaction channels, with particular emphasis on the Marketplaces (AWS, Tackle and Azure). In addition, you will play a pivotal role in optimizing the order management process, ensuring that our sales teams can confidently pursue opportunities and drive revenue growth. This role is a key pillar within revenue operations as its impact is felt across sales, finance, and legal. It requires a strong analytical mindset toward process optimization, system acumen, sound communication skills, and a keen eye for detail.

What You'll Bring: 

  • Marketplace Order Administration: Collaborate with the sales team to administer Marketplace orders that meet customer needs while aligning with company financial and contractual standards.
  • Order Review: Proactively review and analyze sales contracts to ensure they align with company booking requirements.
  • Integration: Collaborate with finance and systems to drive process optimization relating to contract creation via partner portals and internal crm.
  • Data Analysis: Analyze historical deal data to identify trends and opportunities for process improvement and increased deal velocity.
  • Deal Approval: Facilitate deal approval processes, working with cross-functional teams to gain the necessary approvals for non-standard terms and discounts.
  • Documentation: Maintain accurate and organized deal records, ensuring that all relevant documentation is complete and accessible.
  • Continuous Improvement: Conduct ongoing retrospectives to identify error patterns in booking policy adherence to continuously improve order management operations

What You'll Bring: 

  • 2+ years of relevant experience;
  • Knowledge of Google Suite products;
  • Experience with Salesforce is desired;
  • Experience with Quote to Cash process is favorable;
  • Ability to manage time effectively and prioritize tasks;
  • Strong communication skills and great attitude
  • Proven experience in marketplace, deal desk, sales operations, or a related field in the software industry.
  • Strong understanding of SaaS and software licensing models.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills.
  • Familiarity with legal aspects of software contracts is a plus.

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info? 
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com 

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

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This candidate privacy notice explains who we are, why and how we process personal data relating to candidates and, if you are the subject of any of the personal data concerned, your rights and our contact details if you want further information or help.

When you apply for a job on www.recordedfuture.com the personal data contained in your application will be collected and processed by Recorded Future, Inc. (“we, us, our”). For the purposes of European Economic Area data protection law, (the "Data Protection Law"), the data controller is: Recorded Future, Inc., 363 Highland Avenue, Somerville, MA 02144, recruiting@recordedfuture.com ("Controller"). Our data protection officer is Frederic Wolens, who can be contacted at privacy@recordedfuture.com

We may process personal data relating to you that we have either obtained from you, or obtained from a third party including your previous or existing employers or reference agencies.  

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Under the GDPR, you have the right to request (i) access to your personal data, (ii) that your personal data be rectified or erased; and (iii) that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with your local supervisory authority. The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data.

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If No, enter "N/A". If Yes please provide: (1) the name of the Mastercard or Recorded Future employee you have a close personal relationship with, and (2) the nature of that relationship.

Examples of close personal relationships include relatives (parent, grandparent, child, sibling, spouse, significant other, domestic partner, common law spouse, aunt/uncle, niece/nephew, cousin, in-law, and step/half relative); current or previous romantic or dating partners (no matter how casual); and any other relationship that is likely to or creates an actual or perceived conflict of interest or appearance of favoritism (for example, roommates and close friends). Close personal relationships would generally not include any former co-workers or managers with whom you do not regularly socialize outside of work.

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Examples of outside employment/activities include paid employment or other lawful money-making (cash or cash equivalent) activity that will not be part of your official role at Recorded Future; service on the board of directors or an advisory board of any entity (including non-profit), even if the position is unpaid; and service (paid or unpaid) in any national, state, provincial, regional, or local government, including any government department, ministry, agency, authority, commission, legislature, council, other public body (such as the World Bank or other public international organization), or state-owned enterprise.

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