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Senior Associate Technical Account Manager

Remote - South Korea

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

Recorded Future is looking for a Senior Associate Technical Account Manager to join our team. We are looking for someone who is a trusted technical advisor, strategic partner, and customer advocate. You thrive at the intersection of technology, threat intelligence, and customer success, helping organizations fully realize the value of Recorded Future’s Intelligence Cloud. You combine technical fluency with consultative acumen, ensuring customers adopt, operationalize, and continually derive measurable intelligence outcomes from our platform and services capabilities. You’re equally comfortable advising analysts on integration workflows and briefing executive audiences on intelligence-driven ROI and risk reduction.

What You’ll Do:

  • Own the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
  • Partner with customers to define and deliver intelligence-led outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem, and services portfolio
  • Monitor and drive intelligence platform adoption, usage patterns and integration health to ensure sustained operational success
  • Conduct periodic account health reviews, presenting value realization metrics and maturity progression
  • Proactively identify and mitigate risks to account health and renewal, including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover
  • Preempt customer needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
  • Serve as the primary technical liaison and trusted advisor, collaborating with the customers’ SOC, CTI, engineering, GRC, threat hunting, vulnerability management, and other security teams on configuration, data integration, and optimization
  • Design and execute strategic customer success plans that align business and intelligence priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams
  • Collaborate cross-functionally with sales, support, product management, data science and intelligence teams to ensure a unified customer experience
  • Recommend, direct and lead where required, bespoke intelligence advisory engagements, addressing emerging threats, collection priorities,  intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
  • Serve as a trusted advocate and voice of the customer, influencing product direction and services innovation
  • Effectively manage multiple complex and competing priorities, while delivering consistent, world-class customer success in alignment with organisational metrics and KPI’s
  • Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at risk accounts and high impact issues.

 

What You’ll Bring:

  • Experience: 3-5+ years of consulting or other customer facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor settings. Experience across one or more key security related domains including intelligence, security operations, vulnerability management, GRC, threat hunting or incident response
  • Expertise: Strong demonstrable understanding of fundamental intelligence principles, concepts, frameworks and tradecraft, intelligence operationalization and application in operational environments, and solid situational awareness of the broader threat landscape. Technical fluency with intelligence platforms, APIs, data feeds, and security integrations (SIEM, TIP, SOAR etc)
  • Soft Skills: Excellent verbal and written communications, innate attention to detail, proven ability to translate intelligence insights into actionable and measurable business and security outcomes, proficiency in communicating complex concepts to diverse technical and non-technical audiences up to and including the C-suite.
  • Customer Management: Demonstrated success in account health and relationship management, risk mitigation, retention, and growth. Experience in monitoring adoption metrics, product telemetry, usage trends and integration performance. 
  • Knowledge: Fundamental understanding of the Intelligence Lifecycle, common security frameworks including MITRE ATT&CK, NIST, Diamond Model and the Cyber Kill Chain. 
  • Education: Bachelor's Degree or related experience in cyber security, computing science, intelligence studies or related field. Industry certifications such as CISSP, GCTI, GCIH etc.
  • Personal Attributes: Customer obsession, boundless curiosity, adaptive and proactive self-starter with a passion for impact, consultative mindset, strategic communicator, collaborative team player, and outcome-driven professional fascinated by the adversary who thrives in fast paced, dynamic, customer-facing environments. 

#LI-Remote

Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Want more info? 
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.  By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com 

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

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If No, enter "N/A". If Yes please provide: (1) the name of the Mastercard or Recorded Future employee you have a close personal relationship with, and (2) the nature of that relationship.

Examples of close personal relationships include relatives (parent, grandparent, child, sibling, spouse, significant other, domestic partner, common law spouse, aunt/uncle, niece/nephew, cousin, in-law, and step/half relative); current or previous romantic or dating partners (no matter how casual); and any other relationship that is likely to or creates an actual or perceived conflict of interest or appearance of favoritism (for example, roommates and close friends). Close personal relationships would generally not include any former co-workers or managers with whom you do not regularly socialize outside of work.

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This candidate privacy notice explains who we are, why and how we process personal data relating to candidates and, if you are the subject of any of the personal data concerned, your rights and our contact details if you want further information or help.

When you apply for a job on www.recordedfuture.com the personal data contained in your application will be collected and processed by Recorded Future, Inc. (“we, us, our”). For the purposes of European Economic Area data protection law, (the "Data Protection Law"), the data controller is: Recorded Future, Inc., 363 Highland Avenue, Somerville, MA 02144, recruiting@recordedfuture.com ("Controller"). Our data protection officer is Frederic Wolens, who can be contacted at privacy@recordedfuture.com

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-Your name and contact information (home address, home phone number, personal mobile number, personal email address).
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We may process special categories of information relating to you. The processing of this information is strictly controlled by applicable law and will only be processed in limited circumstances, and may include:

Information relating to your physical characteristics, health or any disabilities, where this is relevant to your occupation or employment (for example, for the purposes of occupational health).

Information relating to your marital status, racial characteristics or sexual orientation where this is relevant to, for example, diversity monitoring.  This will normally only be processed with your consent in which case you are free to choose to provide this information, or not.

Your personal data will be processed for our legitimate interests for the purpose of managing our recruitment related activities, which include the setting up and conducting of interviews and tests for applicants, evaluating and assessing the results thereto and the selection of applicants for employment. As part of the recruitment and hiring processes we will need to process your personal data for the performance of a contract where we have offered you a position with our company.

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Recorded Future values and understands the benefits of a diverse workforce and, as such, are committed to hiring the best talent from a wide range of diverse backgrounds and characteristics.

To provide us the insight necessary to understand the diversity make-up of the talent we are attracting, we offer our applicants the option to voluntarily complete a short, confidential and anonymous survey.  

Should you volunteer to provide your details, the information will not be held or associated with your job application and are only used for internal analysis purposes.  Please only provide details where you are comfortable to do so and are in line with local law in your jurisdiction.  Your decision to participate is not known and has no correlation to your job application in any way. 

Thank you in advance for your support in our commitment to continuously strive towards a diverse workforce. 

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