IT Help Desk Specialist

Redapt Inc. is a pioneering world-class data center infrastructure integrator, technology engineering firm, and cloud services provider. Our teams focus on delivering innovative solutions and services that power our customers' most demanding applications and enable them to extract powerful insights from data that drive true business value.  

Redapt is looking for a self-motivated highly experienced contract IT Help Desk Specialist. The focus of this particular role will be resolving issues related to hardware, software, networking, and systems access. This role plays a critical part in ensuring seamless day-to-day operations across nationwide clinics and corporate offices. The ideal candidate is a proactive, patient-focused problem solver with strong technical and communication skills.

CONTRACT DETAILS:

90-day contract. Potential to extend and convert. 

WORK ENVIRONMENT:

Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

Technical Support:

• Provide Tier 1 and Tier 2 support to end users via phone, email, and remote tools.
• Troubleshoot issues with desktops, laptops, mobile devices, printers, and peripheral hardware.
• Resolve problems related to Windows and Mac operating systems, Microsoft Office, and enterprise software.
• Assist with account management in Active Directory, Office 365, and other systems.
• Support VPN connectivity, basic network troubleshooting, and remote desktop environments.

Operations & Documentation:

• Log, track, and update tickets using the company’s help desk ticketing system.
• Maintain accurate documentation for issue resolution, hardware inventory, and support procedures.
• Assist in the setup and onboarding of new employees, including provisioning of hardware and accounts.
• Escalate unresolved issues to higher-level support or specialized IT teams as needed.

Customer Service & Communication:

• Deliver high-quality, responsive support to internal users with professionalism and empathy.
• Educate end users on self-service tools, security best practices, and general IT guidelines.
• Collaborate with clinic managers and corporate departments to ensure minimal downtime and technical issues.
  
  

EDUCATION AND EXPERIENCE REQUIRED:

• Associate or Bachelor’s degree in IT, Computer Science, or a related field preferred.
• 1–3 years of experience in a help desk or desktop support role, ideally in a multi-location environment.
• Experience with healthcare IT systems or HIPAA compliance is a plus.

Technical Skills:

• Proficiency in troubleshooting Windows/Mac systems, Microsoft 365, and standard enterprise applications.
• Familiarity with Active Directory, remote desktop solutions, VPNs, and basic network principles.
• Knowledge of ticketing systems such as Zendesk, Freshservice, or ServiceNow.

Soft Skills:

• Strong interpersonal, verbal, and written communication skills.
• Excellent time management and organizational skills.
• A calm, solution-oriented mindset under pressure.

The hourly salary range for this contract position in the US is $25.00/hr - $32.00/hr. Redapt salary ranges are determined by role, level, and location.  The salary range displayed in each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  Please note, the base pay offered may vary within the range depending on a wide array of factors including but not limited to work location, job related knowledge/skills, relevant education/training, and level of experience.  Please note that the compensation details listed in the US role postings reflect the base salary only, and do not include bonuses or benefits.

Equal Employment Opportunity:

Redapt is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. All employment is decided based on qualifications, merit, and business need.

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