Policy & Strategic Response Agent

The contractor will work closely with the Policy & Strategic Response team to ensure we address increased ticket volumes. The contractor(s) will address more common-place, lower priority infractions in order to enable the team to focus on addressing higher priority tickets with complexity along with the remainder of our workflows. 

Responsibilities

• Review Code of Conduct reports & determine which tickets are actionable vs. unactionable. 

• Create Jira tickets for actionable reports. 

• Investigate actionable tickets. 

• Send outreach to violating subreddits. 

• Escalate tickets to CoC team with proposed enforcement actions if violating subreddits are not compliant and/or the situation is high complexity. 

Qualifications

• Adept at conducting more in-depth platform investigations and arriving at decisive conclusions about their findings. 

• Communicates progress and obstacles clearly and in a timely manner.

• Communicates complex information and account issues in a manner that outside teams can easily understand.

• Recognizes when escalation is necessary.

• Familiarity with Reddit.

• Bonus: Familiarity with Jira and Zendesk. 

Expected hours of working

• 40 hours/week

• Monday-Friday, days of week flexible based on volume and workload

• Overlap with Eastern Time Zone working hours preferred (10am ET - 6pm ET)

KPIs for the agent

• Agent exhibits sound judgment in determining when reports are actionable. 

• Agent can complete a low to medium complexity investigation in 10-15 minutes. 

• Roughly half of the low to medium priority ticket queue is addressed on a weekly basis.

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.