Junior Business Travel Consultant

About the Role

We are seeking a motivated and customer-focused Junior Business Travel Consultant to join our Sydney team. This role is ideal for someone passionate about travel and delivering exceptional service. You will support a portfolio of corporate clients by coordinating business travel arrangements, providing tailored travel solutions, and ensuring a seamless travel experience while adhering to client travel policies and service level agreements.

This role will be based out of R&M’s office based in Sydney, hours of operation are from 8am – 8pm, on a shift rotation.

What You'll Do

• Book flights, accommodation, and ground transportation for domestic and international business travel.
• Manage travel requests for a portfolio of corporate clients, delivering a high level of personalised service.
• Prepare travel quotations and ensure all bookings comply with client travel policies and guidelines.
• Support Senior Consultants with travel booking requests and itinerary management.
• Provide proactive, cost-effective travel solutions using all available booking resources and tools.
• Ensure Duty of Care obligations are met when creating travel itineraries for travellers.
• Respond promptly and professionally to client enquiries via phone and email, consistently exceeding service expectations.
• Meet internal and client-driven service level agreements while maintaining accuracy and attention to detail.

What We're Looking For

• Excellent written and verbal communication skills.
• Strong customer service skills with a genuine passion for helping people.
• Exceptional attention to detail and organisational abilities.
• Ability to remain calm under pressure and meet deadlines.
• Strong interpersonal skills with the ability to build positive relationships with clients, colleagues, and suppliers.
• Team-oriented mindset with a positive, proactive approach and a winning mentality.
• Proficiency in Microsoft Word and Excel.
• Commitment to delivering outstanding service and consistently going the extra mile.
• Willingness to learn, develop new skills, and participate in training and coaching programmes.
• Previous experience in customer service or a client-facing role.
• Experience within the travel industry or knowledge of corporate travel.
• Familiarity with GDS systems would be beneficial, particularly Sabre (full training provided).
• Understanding of corporate client requirements.
• Passion for travel and the travel management industry.