Business Travel Consultant

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing and retaining the most talented people within the industry. Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people. The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.

PRINCIPLE RESPONSIBILITIES: 

Service

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to exceed client expectation at all times by going the extra mile
• Effectively manage your workload to meet all deadlines as required, internally or client driven
• Apply knowledge of different client industries and their pressures to be able to tailor service type accordingly and leverage ‘best practice’ by sector
• Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end to end solution for all clients
• Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
• Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance
• Recommend and procure ancillary products as required i.e. car rental, ferry, etc.
• Knowledge of high speed intercontinental rail options required

 

Savings, Product Knowledge and Optimised Value

• Deliver cost effective solutions across all aspects of travel
• Proactively identify and implement opportunity to add value to each booking through specialist supplier relationships
• Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience
• Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, consolidated tickets, marine fares, round the world fares, air passes and published fares
• Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate
• Proactively identify cross market and local inventory differences, and when these should be taken advantage of
• Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low Cost Carriers where appropriate
• Procure the best hotel rates for clients utilising GDS and non GDS channels
• Monitor all bookings for fare/rate saving opportunities up until completion of the trip

 

Continual Development

• Have an enthusiastic and willing to learn attitude, attending all relevant training / coaching as required
• Achieve individual and team based objectives through the annual Performance Development Review (PDR) 

 

SKILLS, KNOWLEDGE AND EXPERIENCE:

• Manage your own tickets issuance for both Air and Eurostar
• Calculate your own reissues and changes in a timely manner
• Exceptional telephone manner and good written skills
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
• Has achieved a continuous record of experience in a core business travel environment
• Minimum qualification level to Fares & Ticketing VAII (formally BA2)
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Fully conversant with Evolvi rail booking system
• Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
• Knowledge of Low Cost Carriers in the market and their different products available.
• Experience of mixed mode booking tools, and how to support both offline/online bookings.
• Have a ‘team player’ approach to an office environment 
• Experience in using MS Word and Excel software packages
• Excellent interpersonal skills • Good attention to detail.
• Flexible approach to working environment and willingness to work on at different office locations.
• Ability to build a good rapport with all clients