Director of Care Team Operations

Location: Minneapolis, MN (remote candidates will be considered)

FLSA Status: Exempt

Job Status: Full Time

Work Model: Hybrid

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle Required: No

Amount of Travel Required: 10%-20%, Occasional domestic travel

Positions Supervised: Care Team Managers

Reports To: VP of Operations

 

Reema Health is both a social care provider and health care connector. We believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life’s challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person — someone who listens, meets our members where they are, and understands the community — can ease those burdens and effectively connect members to health care. Our mission-driven and member-focused company is seeking an experienced and self-motivated Director of Care Team Operations.

The Director of Care Team Operations is responsible to bridge the business and care delivery through oversight and execution of Reema’s Care Team program. The Care Team program is the heart of Reema’s offering and directly impacts and supports the communities in which it operates. They will manage high performing teammates across multiple markets through Reema’s next phase of growth and will be critical in setting teams up for success. This position will foster a culture of high quality care delivery grounded in diversity and inclusion. They will be integral in hiring knowledge-rich and experience-diverse Care Teams in order to meet Reema’s goal of comprehensive community care. The Director of Care Team Operations will design and direct systems and team performance in order to meet Reema Health’s mission including the development of efficient workflows and processes to ensure teams deliver the highest quality of care and engagement to Reema Health’s members. 

 

How You Will Add Value:

Strategic Leadership & Operations

• Lead the development, implementation, and monitoring of care delivery standards across all team members to ensure high-quality care and operational efficiency.
• Develop and execute strategic operating plans in alignment with broader organizational objectives, collaborating with other departments to achieve business goals.
• Monitor key performance indicators (KPIs) and market metrics, providing regular analysis and reports to evaluate team performance and overall business performance.
• Champion process improvements that reduce costs, enhance outcomes, and improve member satisfaction, promoting a culture of continuous improvement and innovation in service delivery.

Team Leadership & Development

• Lead talent strategy, including recruitment, retention, and development of mission-driven leaders who align with Reema Health’s values. Ensure diverse teams are formed with varied perspectives and experiences.
• Support Care Team Managers in overseeing remote, community-based teams, ensuring operational excellence and cultivating high-performing, engaged teams.
• Foster a culture of belonging, trust, and collaboration, building strong relationships and ensuring a positive team dynamic.
• Ensure excellent member experiences by monitoring and responding to member complaints and concerns in a timely and constructive manner.

Cross-Functional Collaboration

• Partner with product, finance, and growth teams to design, implement, and measure effective service delivery models for Care Teams, ensuring alignment with organizational goals.
• Address complex problems and challenges constructively, using creative thinking and adaptability to find effective solutions.
• Serve as the liaison between headquarters and Reema’s care delivery teams, ensuring seamless communication and alignment between the two.
• Lead change management efforts, translating and communicating changes in strategy, purpose, and practice as the organization evolves to meet its goals.
• Promote and lead the implementation of technology solutions that streamline operations, improve communication, and optimize workflows to enhance care delivery efficiency.

 

Education, Experience and Skills:

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or other related fields is required. Master’s degree preferred. 
• 5+ years of relevant experience managing and developing high-performing, human centered teams who engage with clients in-person 
• Experience expanding and scaling front line teams through hiring, onboarding, and training efforts
• Demonstrated commitment to solving for the complex intersection of social care and health care
• Experience in a high-growth startup environment
• Proven track record of developing and implementing scalable strategies to drive results around customer satisfaction, service quality, and profitability 
• Understanding the meaning and implications of key finance and operations measures, including recruiting metrics, staff retention rates, and program performance
• Preferred management experience in a healthcare and/or social work related field (Medicaid, Medicare and population health management experience highly valued)
• Preferred experience leading integrated care teams that work alongside clinical and non-clinical staff 

 

Benefits: 

• Competitive Salary and Equity Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match 
• Employee Assistance Program
• Paid Parental Leave
• Accrued Paid Time Off
• Technology Stipend
• Flexible Schedules and Remote Work

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.