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Renewals Associate

United States

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

After outstanding growth within our client base we are now looking to expand our renewals function.  The renewals team will be responsible for managing the end-to-end renewal process for existing General Business customer contracts, while providing operational support to existing Enterprise customer contracts ensuring timely and seamless renewals worldwide. This team will proactively engage with customers to understand their evolving needs and promote the value of renewing their agreements. With a focus on global coverage, the renewals team will collaborate with regional teams to maintain high customer retention rates and foster long-term relationships.

What You Will Be Doing:

  • Drive renewals across the GB client segment, while providing operational support to the ENT client segment
  • Develop relationships in the GB and ENT client segment for the renewal process, working cross functionally with multiple Departments such as Customer Success, Sales, Legal, Cloud teams
  • Work closely with Customer Success, Solutions Architects, and Account Executives to develop and implement renewals best practices
  • Provide a seamless customer journey, finding opportunities for improving customer experience whilst optimising contract renewals
  • Demonstrable commercial acuity, having the ability to implement a broad approach, uncovering issues, removing roadblocks and adopting a general Account Management approach
  • Tactical awareness, providing operational capabilities around forecasting and reporting.

What You Bring Along:

  • 2-5+ yrs experience within renewals, with demonstrable experience of scaling a renewals practice
  • Experience working within a renewals team within a SaaS environment
  • Strong contract acumen and ability to negotiate on Licence and SaaS agreements.
  • Strong Account Management skills and ability to work within a matrix environment
  • Comfort working in a fast paced, distributed environment with the ability to manage multiple work streams
  • Bachelors degree

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

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