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Senior Manager, Customer Engineering - APJ

Singapore, SG

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

Organization: Customer Engineering

Reports To: Head of Customer Engineering, International

 

Role Overview

We are looking for an experienced Senior Manager to lead our Customer Engineering team in the APJ region. In this role, you will manage a team of customer architects who will be involved in Observability, Cybersecurity, and Search use cases. You will be responsible for helping customers to realize value and ultimately drive consumption, customer retention and expansion. Travel within the APJ territory (approximately 50%) is expected.

 

Key Responsibilities

  • Team Management: Oversee and guide a team of customer architects. Provide clear direction, support, and regular feedback to ensure the team works efficiently.
  • Technical Guidance: Serve as the primary technical resource for your team. Make sure that technical plans and customer adoption align with our product capabilities.
  • Regional Strategy: Develop and implement technical strategies for the APJ region. Balance immediate technical issues with longer-term planning.
  • Market Understanding: Use your knowledge of the APJ market to help the team understand local customer needs and technical trends, including developments in Observability, Cybersecurity, Search, and emerging areas like Vector Databased, Machine Learning, and GenAI.
  • Collaboration: Work closely with regional sales leaders, product teams, and other stakeholders to ensure technical efforts are coordinated and aligned with overall business objectives.
  • Customer Engagement: Represent the Customer Engineering team in technical discussions with customers. Address technical challenges directly and ensure our solutions are effectively applied.

 

Qualifications

  • Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field is preferred.
  • Experience: Proven experience managing technical teams in a customer engineering environment.
  • Technical Knowledge: Strong background in distributed datastores, Observability, Cybersecurity, or Search. Experience with our solutions and familiarity with emerging technologies such as Vectors, Machine Learning, and GenAI is a plus.
  • Communication Skills: Ability to clearly explain technical concepts to both technical and non-technical audiences.
  • Planning and Execution: Ability to handle immediate technical issues while also planning for long-term strategy.
  • Cultural Awareness: Experience working in international settings and an understanding of regional business practices is desirable.
  • This role is ideal for someone who can manage a technical team with clear, straightforward leadership and a strong grasp of both current and emerging technologies in the APJ region.

 

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Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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