Seasonal Customer Love Associate (Remote - TX based)
Who We Are:
We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.
Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.
Position Name: Seasonal Customer Love Associate (Remote: TX-based)
Reporting to the CL Team Lead, essential responsibilities include but are not limited to:
What You’ll Do:
- Provide consistently magical customer service across all customer service channels
- Deliver and foster a culture of an excellent customer experience through a customer-first mindset to build long-term loyal client relationships
- Consistently meet and exceed performance goals
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
- Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
- Get to know the ins and outs of all aspects of the business and gain exposure to different teams
Who You Are:
- Smart, incredibly organized, and driven towards excellence
- Passionate about Reformation’s mission and products
- An incredibly friendly person who loves interacting with people and never loses their cool
- Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
- Positive and willing to take on any task, big or small
- Strong communication skills across all customer service channels, including email, text, and chat
- Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
- Flexible and able to work in a constantly changing environment
- Productive, focused work style to successfully meet case volume expectations
Extra Credit:
- Prior experience on an e-commerce customer service team
- Proficiency with Kustomer and Google Suite
Availability:
We’re currently hiring for Seasonal roles with both part-time and full-time availability needed from May through September—our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.
Top-performing Seasonal may be offered additional hours during the winter peak season (end of November - January), and may also be considered for permanent roles on our core team, based on business needs and individual performance.
- Part-Time: 16–29 hours/week, with occasional weekend shifts required
- Full-Time: 30–40 hours/week, with occasional weekend shifts required
Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.
TO APPLY:
Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.
The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status
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