Senior Accounts Receivable Specialist

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule: Vernon California

The Role: 

The Sr. Accounts Receivable (AR) Specialist will oversee the full receivables cycle, with a strong focus on collections, chargeback management, return reserves, and reconciliation processes. This role ensures accurate AR reporting, minimizes risk from deductions, and supports cash flow in a dynamic retail and consumer products environment. The ideal candidate will be detail-oriented, proactive, and skilled at managing customer relationships.

Key Responsibilities

• Lead day-to-day operations of the AR team, including invoicing, collections, and cash application.
• Monitor and analyze AR aging, proactively addressing delinquent accounts and reducing past-due balances.
• Manage and reconcile chargebacks, short-pays, and deductions; partner with Sales, Operations, and Supply Chain to resolve disputes and recover funds.
• Oversee accounting for chargeback write-offs to ensure accurate revenue recognition and compliance with company policies.
• Manage return-to-vendor (RTV) reconciliations to ensure accuracy of credits, deductions, and supporting documentation.
• Review customer contracts and vendor agreements to align AR practices with negotiated terms.
• Prepare and deliver weekly and monthly AR and collection reports, highlighting risks, opportunities, and KPI trends (e.g., DSO, % past due).
• Support month-end and year-end close by preparing AR reconciliations, reserve schedules, and audit support.
• Recommend and implement process improvements and system enhancements to strengthen internal controls and improve efficiency.
• Provide leadership, coaching, and professional development for AR clerks going forward when the team scales.

What you’ll need

• Bachelor’s degree in Accounting, Finance, or related field preferred; CPA or MBA preferred not required.
• 5+ years of progressive AR experience, preferably with 1 year in management or supervisory role.
• Strong knowledge of chargebacks, return reserves, deductions, and RTV reconciliation in a retail/wholesale consumer products environment.
• Hands-on experience with EDI invoicing, retailer/vendor portals, and chargeback management systems.
• Proficiency in ERP/accounting systems (NetSuite, Salesforce, Looker) and advanced Excel skills.
• Excellent analytical and reconciliation skills with strong attention to detail.
• Effective communicator with the ability to collaborate cross-functionally (Sales, Operations, Customer Service, Supply Chain).
• Comfortable in a fast-paced, high-volume environment with competing priorities.

Performance Metrics

• Accuracy and timeliness of AR aging and reconciliations
• Reduction in outstanding chargebacks and deductions
• Accuracy of chargeback write offs and RTV reconciliations
• Achievement of DSO and collection targets
• Successful resolution of disputes and recovery of funds
• Timely communication with customers with AR statements

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $60,000 - $80,000 + 5% eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 
• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.
• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

CRPA Notice found here

Want some more?! - Sustainability, Forbes, Fast Company