Lead, IT Services

Long Beach, California

At Relativity Space, we have two audacious goals: to build the next great commercial launch company with Terran R and to become America's leading force in additive manufacturing innovation. Both contribute to our long-term vision of creating humanity’s industrial base on Mars, paving the way for interplanetary life to expand the possibilities of the human experience. This journey begins right here on Earth – where we design, build, and fly rockets to deliver customer payloads to orbit. Terran R, our medium-to-heavy lift reusable rocket, fulfills the growing demand for launch capacity, thanks to our iterative approach that accelerates design, testing, and development while minimizing costs. While our groundbreaking research and development in 3D printing pushes the boundaries of large-scale additive manufacturing.

Your journey with us is more than just a job – it’s an opportunity to shape the future of aerospace technology, additive manufacturing, and the human experience alongside a community of passionate, creative individuals. Join us on this extraordinary journey, as we work together to transform our vision into reality.

About the Team: 

The Information Technology team at Relativity Space is responsible for all computing infrastructure (end-user, server, virtualization, and cloud), software and software services, videoconferencing, telecommunications services and equipment, networking, and information security. We work with and support the needs of all internal teams, providing critical infrastructure and services for all operations of the company. The complexity and scale of Information Technology needs at Relativity Space provides many unique opportunities to challenge and elevate strategic and tactical technical skillsets of our team members. We pride ourselves on developing innovative, effective, and highly scalable systems and processes to enable our workforce to design and operate the factory of the future, employing additive manufacturing technologies to build the world's most bad ass rockets. We foster and encourage growth, hold each other accountable, and collaborate extensively with our peers to provide best of breed services and infrastructure to our stakeholders, who happen to be a group of extraordinarily talented, committed, and hyper-achieving set of the greatest minds and people to work with on the planet.  

About the Role:

We are looking for an IT Services Lead to join our growing Service Desk team at our HQ in Long Beach, California. In this role, you will be working closely with Systems Administrators and Systems Engineers in IT Operations, alongside leading a team of IT Associates on the Service Desk. As a lead of the team, you will be an IT “jack-of-all-trades”, continuously enhancing your various IT and Service Desk competencies while also assisting junior level associates on complex issue resolution. This is a hands-on position where you will support the desktop computer experience, launch systems computational and network resources, and bleeding-edge aerospace experts.  Do you pride yourself on working as a team to deliver excellence?  Do you have a passion for automation and efficiency?  Do you enjoy working in an extremely fast paced environment that is continually pushing limits?  Are you always looking to iterate and say, “how can we do better”?  Then we have an opportunity for you! 

  • Lead and grow a high-performing IT Services team focused on initiative, ownership, and delivering outstanding support to engineers and technical staff. 
  • Oversee daily operations by monitoring workloads, triaging tickets, and managing handoffs to ensure SLA compliance and timely resolution. 
  • Collaborate with the Senior Management to assess team capacity and adjust workflows to support scalability and performance. 
  • Mentor junior team members, offering technical guidance and encouraging knowledge sharing. 
  • Drive process improvements with an emphasis on IT asset lifecycle management and inventory accuracy. 
  • Serve as a subject matter expert, resolving complex technical issues and elevating the overall user experience. 

About You:

  • Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time. 
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. 
  • Expert level familiarity with both PC and other end point computing hardware and software 
  • Experience in managing Windows Active Directory and user access controls 
  • Administrative experience with Microsoft Office 365  
  • Writing and editing skills to aid in writing and updating procedural documents and documenting tickets 

Nice to haves but not required:  

  • 4+ years of experience in an IT Operations role 
  • 1+ years of direct or indirect leadership/mentorship of a Service Desk team. 
  • Advanced knowledge of Mac, Linux deployment and troubleshooting 
  • Familiarity with tools such as SCCM, Imaging, ServiceNow. Jira, EDR 

At Relativity Space, we are committed to transparency and fairness in our compensation practices. Actual compensation will be determined based on experience, qualifications, and other job-related factors.

Compensation is only one part of our total rewards package. Relativity Space offers competitive salary and equity, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more! To see some of the benefits & perks we offer, please visit here.

Hiring Range:

$40.50 - $52.12 USD

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about us? *
Select...

As defined in the ITAR, “U.S. Persons” include U.S. citizens, lawful permanent residents (i.e., Green Card holders), and certain protected individuals (e.g., refugees/asylees, American Samoans). Please consult with a knowledgeable advisor if you are unsure whether you are a “U.S. Person.”

The person hired will have access to information and items controlled by the International Traffic in Arms Regulation (ITAR), and, therefore, must either be a “U.S. person” as defined by those regulations or otherwise eligible for a federally issued export control license. To assist Relativity in assessing its export compliance obligations in relation to your application, please identify which statement best applies to you:

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Relativity Space’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.