New

IT Associate I

Long Beach, California

At Relativity Space, we have two audacious goals: to build the next great commercial launch company with Terran R and to become America's leading force in additive manufacturing innovation. Both contribute to our long-term vision of creating humanity’s industrial base on Mars, paving the way for interplanetary life to expand the possibilities of the human experience. This journey begins right here on Earth – where we design, build, and fly rockets to deliver customer payloads to orbit. Terran R, our medium-to-heavy lift reusable rocket, fulfills the growing demand for launch capacity, thanks to our iterative approach that accelerates design, testing, and development while minimizing costs. While our groundbreaking research and development in 3D printing pushes the boundaries of large-scale additive manufacturing.

Your journey with us is more than just a job – it’s an opportunity to shape the future of aerospace technology, additive manufacturing, and the human experience alongside a community of passionate, creative individuals. Join us on this extraordinary journey, as we work together to transform our vision into reality.

About the Team: 

The IT Department at Relativity Space designs, builds, and maintains the technology ecosystem that powers our organization—on the ground, in manufacturing, and at the launch pad. We ensure seamless infrastructure operations, optimize applications and collaboration tools, and provide secure, high-performance computing environments that support both business and engineering needs. Our team safeguards critical systems and data through proactive security measures, risk management, and compliance enforcement, ensuring mission readiness at every stage. We deploy and support engineering software and automation solutions that enhance productivity, streamline workflows, and drive innovation across design, production, testing, and launch operations. Reliable, high-speed network connectivity is at the core of our operations, enabling efficient communication and data transfer across sites, test stands, and mission-critical environments. With a focus on performance, security, and continuous improvement, we provide the foundation for scalable growth and technical excellence in aerospace innovation. 

About the Role:

  • Enhance Relativity’s IT Operations team to support our growth at our headquarters in Long Beach by actively participating in the team’s daily tasking and support requirements. 
  • Answer tickets addressing desktop, user experience, and system issues in a timely and professional manner. 
  • Install and maintain user endpoint devices, and infrastructure managed by other IT teams. 
  • Deliver and document solutions that reduce service desk requests and repetitive service workloads.
  • Leverage your desktop operating system wisdom to resolve issues and improve the end user experience, identifying and suggesting improvements to standard practices as you identify them

About You:

  • 1.5+ years of hands-on IT support experience, in environments supporting Windows and macOS systems.
  • Familiarity with basic IT troubleshooting and support workflows, including hardware setup, software installation, peripheral support, and user account provisioning.
  • Functional understanding of core IT concepts, such as IP addressing, DNS/DHCP, file permissions, and system imaging.
  • Customer-first mindset with excellent communication skills and the ability to support users across technical skill levels.
  • Ability to follow documented procedures and escalate issues appropriately, showing good judgment in balancing independence with knowing when to ask for help.
  • Eagerness to learn in a fast-moving, iterative environment where priorities shift quickly and ambiguity is normal.

Nice to haves but not required:  

  • Linux, iOS, and Android support experience in an enterprise environment.
  • Knowledge of basic cloud SaaS/PaaS administration.
  • Familiarity with management tools such as ADUC, MDMs, MDT, Office 365 admin console, etc.
  • Experience with Atlassian products (Jira, Confluence), SharePoint, Smartsheet, and other business productivity applications. 

At Relativity Space, we are committed to transparency and fairness in our compensation practices. Actual compensation will be determined based on experience, qualifications, and other job-related factors.

Compensation is only one part of our total rewards package. Relativity Space offers competitive salary and equity, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more! To see some of the benefits & perks we offer, please visit here.

Hiring Range:

$28.81 - $36.85 USD

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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