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Manager, Student Financial Services

New York, NY

Location: New York or Flexible within the US

Type: Full-time

Team: Student Financial Services & Student Support 

Priority Application Review Deadline: February 25, 2026 

Summary:

Relay Graduate School of Education (Relay) is an accredited not-for-profit institution of higher education serving thousands of educators from across the country, from pre-service teachers to system-level leaders. Our mission is to ensure that all students are taught by excellent educators, in order to build a more just world where every student has a clear path to a fulfilling life.

The Manager, Student Financial Services (SFS) will be an integral part of Relay’s financial aid team and support the Director, Student Financial Services. The Manager will operationalize both the administrative and the support mechanisms toward the successful implementation of the federal aid process in alignment with the vision set by the Director, SFS. This role will support up to 1,500 newly enrolled students by calculating, awarding, and returning federal aid on a weekly-basis. This role would report to the Director of SFS and must demonstrate the ability to complete projects both independently and in a team-based environment with tight deadlines. Additionally, this individual must be able to demonstrate empathy, critical thinking, and have strong verbal and written interpersonal communication skills.

 

Role’s Contributions (Duties and Responsibilities): 

The essential responsibilities of this position, while not limited to the following, will include: 

Systems & Processes (60%)

  • Works with the SFS team to evaluate departmental processes to ensure efficiency and compliance, and identifies gaps and opportunities for improvement while ensuring compliance with federal, state, and institutional regulations.
  • Conducts testing for system patches, updates, and new releases.
  • With support from other Managers, executes on changes to all system-related operations of SFS, including but not limited to file exchanges between SFS, Relay’s bursar, and federal and state departments.
  • Works with other members of the Relay community to ensure the successful implementation of new technologies and related systems.
  • Configures, tests, and documents processes for Anthology Student System
  • Trains team members in Anthology Student Systems and federal and institutional student aid processes

Awards, Audits & Reporting (30%)

  • Performs reviews of all financial aid offers and disbursements.
  • Reviews packaging and repackaging of aid, managing student changes in status and determining student funding eligibility.
  • Packages and awards financial aid for all students when necessary.
  • Configures and audits the financial aid systems to ensure efficiency and effectiveness of SFS systems.
  • Administers and conducts monthly, term, and yearly reconciliation of all federal financial aid programs such as Direct Loans and TEACH Grants.
  • Develops reports to meet the data needs of the institution.

Policies & Compliance (10%)

  • Ensures compliance with applicable federal, state, and other financial aid program regulations and institutional policies.
  • Maintains knowledge of financial aid compliance and procedural requirements.
  • Develops a deep understanding of and serves as the subject matter expert in all SFS policies regarding financial aid requirements, in order to support graduate students and faculty in navigating the Relay student experience.
  • Supports SFS team with special projects, as necessary.

Performs other related duties as required and assigned.

 

Qualifications

First and foremost, the Manager, SFS must share the Relay community’s commitment to working together to improve student growth and achievement through phenomenal teacher preparation grounded in diversity, equity, inclusion, and anti-racism. This includes providing teacher preparation programs that set novice teachers up to succeed in the classroom from day one; leadership programs that train new and veteran school and district leaders to best serve their school communities; and teacher-facing professional education that provides ongoing learning to educators. Additionally, for this position we’re looking for candidates that possess a combination of the following skills:

  • Acute attention to detail and a focus on efficiency and systems-building
  • Ability to rapidly learn new technologies and adapt to new policies and processes
  • Commitment to diversity, equity, and inclusion, with an eye to equitable policy implementation and increasing access to graduate-level teacher preparation
  • Entrepreneurial outlook and commitment to Relay’s mission to improve student outcomes, close opportunity gaps, and rethink how we prepare our educators
  • Excellent verbal and written communication skills
  • Bachelor’s degree required and a minimum of three years related experience
  • Authorization to work in the U.S

Preferred Qualifications: 

  • Experience working with Anthology Student Information System preferred
  • Expert knowledge of federal and state financial aid regulations
  • Fluency in MS Office; specifically, expertise in Excel and proficiency in Word and PowerPoint
  • Proficiency in Spanish a plus

Relay prepares teachers and school leaders to teach students of all identities and backgrounds in order to push toward a time when this country no longer faces stark educational inequities. We recruit, develop, support, and retain a diverse staff, faculty, and graduate student body because we are committed to creating a diverse, inclusive, and actively anti-racist institution. We know, and the data supports, that diversity, equity, and inclusion cultivate an environment in which people of all backgrounds can thrive and this is critical to achieving our mission of educational excellence and equity.

To fulfill that commitment, Relay encourages applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you meet a majority of the qualifications and see yourself in this role, we would love to see your application!

COMPENSATION

Relay is committed to creating and maintaining a compensation and benefits system that supports our ability to recruit and retain a diverse and talented team. As we make decisions about compensation, we will be guided by the following values: clarity, consistency, and internal equity. The salary range for this role is $74,250 - $111,375 . New hires will be offered a salary at the starting point of the range, $74,250 to allow for an equitable starting salary process and continual salary growth during an employee’s time at Relay GSE.

To ensure internal pay equity:

  • Relay does not currently differentiate starting salary offers based on years of experience,
  • All staff salaries will be capped at the salary range maximum, and
  • Relay does not negotiate salary offers.

Relay offers a comprehensive total rewards package. For full-time roles, this includes health insurance benefits, disability and life insurance, retirement plan, professional development, gym reimbursement, adoption assistance, paid time off (PTO), parental leave, etc. To learn more about Relay’s benefits, please visit here.   

WORK LOCATION POLICY

Employees must have a primary work location within the U.S., where they are legally authorized to work. Relay is a registered employer in the following states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington State and Washington DC. Please note that Relay Graduate School of Education's headquarters are in New York City. Employees who choose to perform work from states not listed here will be subject to NYC state withholdings.

Relay Graduate School of Education provides equal employment opportunity for all applicants and employees.

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