Enterprise Account Manager - Healthcare

Why Relay Network

Relay Network is the innovator of a HIPAA-compliant, personalized engagement channel that combines the immediacy of SMS with the depth of a secure scrolling feed. We help healthcare payers and providers guide members and patients through critical moments including onboarding, care management, and adherence in ways that drive measurable clinical and financial outcomes.

We serve more than 100 enterprise clients and more than 60 million end users. Our healthcare portfolio is growing and we are adding an Enterprise Account Manager to own the commercial relationship within our existing client base and drive revenue through renewals, expansion, and new lines of business.

The Opportunity

You will own the commercial relationship for a defined portfolio of enterprise healthcare accounts. You are accountable for a revenue number: renewals, expansion ARR, and multi-line-of-business growth. You will partner closely with our Client Success team, but you drive the contract, the negotiation, and the growth strategy.

What You Will Do

• Own a portfolio of enterprise healthcare accounts.
• Drive revenue through renewals, upsells, and expansion across multiple lines of business within each account.
• Develop and execute long-term account strategies that align Relay's platform to each client's clinical, operational, and financial priorities.
• Lead contract negotiations and renewal cycles and maintain accurate forecasting and account plans in Salesforce.
• Own executive-level commercial relationships including QBRs, strategy sessions, and contract discussions.
• Partner with Client Success Managers to analyze engagement data, identify expansion signals, and build business cases for additional investment.
• Identify and develop new business opportunities within existing clients across additional lines of business, new products, and expanded use cases.
• Maintain trusted advisor relationships with C-level and VP/Director-level stakeholders across each account.
• Communicate pipeline status and account health to internal leadership on a regular cadence.

What You Bring

• 8 to 10+ years of enterprise SaaS account management or commercial sales experience with direct quota ownership for renewals, expansion ARR, or both.
• Demonstrated experience managing large, complex accounts in the healthcare vertical including payers, health systems, or provider networks.
• Proven history of quota attainment in a commercial account management role.
• Strong understanding of healthcare buying cycles, stakeholder alignment, and the regulatory environment.
• Experience with customer experience management, member engagement, or patient journey platforms is a plus.
• Familiarity with NPS, CSAT, and engagement measurement tools.
• Executive presence and credibility at the C-suite level.
• Disciplined CRM and forecasting habits.
• Entrepreneurial mindset with the ability to operate effectively in a growth-stage environment.

About Us

Relay Network is headquartered in the Greater Philadelphia area and is recognized as a Top Workplace by The Philadelphia Inquirer. We build teams of people who challenge the status quo, hold each other to high standards, and are genuinely invested in each other's success.