Cloud Engineer

About Relay Payments

Relay Payments is a modern, digital payment network for the trucking and logistics industries. Trusted by more than 500,000 drivers, 100,000 carriers, and 3,000 truck stops nationwide, Relay has brought efficiency and automation to an industry historically reliant on cash, checks, and cards. Relay has joined forces with industry leaders like Pilot, Love’s, Maverik, Schneider, Old Dominion, Lineage Logistics, and others to provide secure, reliable over-the-road transactions. Founded in 2019, our Atlanta-based fintech includes more than 150 team members and has won awards for product innovation, customer service, and organizational culture. For more information about Relay, visit relaypayments.com.

About The Role

Relay Payments is seeking a pragmatic, curious Cloud Engineer to join our technology team. This role is designed for a software engineer who enjoys understanding how systems actually work in production and wants to grow into reliability and infrastructure ownership over time.

You’ll work closely with senior engineers to help operate and improve our platform. This includes a mix of hands-on operational work (responding to alerts, following runbooks, maintaining systems) and project-based work to improve reliability, automation, and developer experience. You’ll be expected to learn quickly, take ownership, and steadily expand the scope of what you can handle independently.

You’ll be part of a small, high-leverage team focused on platform and reliability, working alongside experienced engineers who will mentor and support your growth. You will initially have read-only access to most production systems and will ramp into deeper ownership as you build familiarity and trust. Success in this role means becoming someone who can independently handle the majority of platform and system-related requests from internal teams, while knowing when to escalate and ask for help.

• Respond to production alerts as part of an on-call rotation (1 week on, 3 weeks off), using established runbooks and escalating when appropriate.
• Follow and improve operational playbooks for common production issues and system maintenance tasks.
• Support patching, upgrades, and routine system maintenance to keep our platform secure and stable.
• Work with logging, monitoring, and alerting systems (OpenSearch, CloudWatch, Sentry, JSM, Slack) to investigate and resolve issues.
• Contribute to infrastructure and tooling improvements using a variety of technologies (e.g., Terraform, Go, Python), with guidance from senior engineers.
• Assist internal engineering teams with platform-related requests, debugging production issues, and improving system observability.
• Participate in incident response and postmortems to understand failure modes and improve system reliability.
• Continuously learn how our systems are built, deployed, and operated, and take on increasing ownership over time.

About You

• 3+ years of software engineering experience working on a team building and operating cloud-based applications with real users.
• Experience working across different parts of a system (frontend, backend, APIs, infrastructure, or data systems).
• Comfortable reading and working in multiple languages or technologies, even if not an expert in any one of them.
• Experience working within a team using standard software development practices (code reviews, testing, deployments, handling production issues).
• Demonstrated curiosity about how systems work in production and a desire to learn infrastructure, reliability, and operational best practices.
• Strong problem-solving skills and willingness to dig into unfamiliar systems to understand and resolve issues.
• Ability to follow structured processes (runbooks, incident response) while also identifying opportunities to improve them.
• Comfortable working in environments where some work is repetitive or operational in nature, with a focus on doing it well and improving it over time.
• Good communication skills and ability to collaborate with engineers across different teams.

Our Core Values

• Invent the Future - We embrace the spirit of invention, the idea that there’s always a better way. Together we dream big, fail fast, drive forward, and find creative solutions where others see roadblocks. We prize grit, resilience and speed as we work to transform our industry and to move it into the future.
  
  
• Own the Work - Our work is a source of personal pride and fulfillment. We’re here because we relish a challenge and enjoy the exercise of proactively identifying and solving problems. We understand the power of accountability and are in constant pursuit of “more and better” for our customers, our partners and ourselves.
  
  
• We’re in it Together - We’re all in, committed to, and driven by our shared ambition and vision; we understand that alignment and collaboration are imperative. We set aside our ego to actively sync with one another, becoming greater than the sum of our parts. We are consistently open and generous with information, clear, concise and direct in our communication.

Why Relay Payments

• This is a game-changing chance to join one of Atlanta’s best-funded, most well-positioned fintech start-ups.
• We are generously sharing equity in the company - everyone’s an owner!
• We invest in your future with our 401K match program and dedicated personal/professional development funds. 
• Do what’s best for your mental, physical and emotional health with our “Unlimited/Be Reasonable” PTO policy.
• We offer competitive benefits including medical, dental and vision insurance.
• And lots, lots more!