Technical Account Manager - EMEA

Does driving innovation and creating better experiences through technology inspire you?

At Re-Leased, we’re levelling up real estate and helping property professionals thrive in a digital-first world. Our cloud-based property management platform combines smart automation, AI-driven insights, and deep industry expertise to make everyday work simpler and more rewarding. We’re here to help property people run better businesses, build stronger communities, and love what they do. 

Your Role   

We are seeking a Technical Account Manager (TAM) to act as a trusted advisor to prospects and customers throughout the pre-sales and post-sales lifecycle. You will serve as a technical liaison between Sales, Solutions, Product, and Support, providing guidance on platform capabilities, accounting system integrations, and implementation best practices. 

This role is ideal for someone who thrives at the intersection of technology, real estate, and finance. If you have experience with property management systems and accounting integrations, and enjoy helping clients unlock value from software, we want to hear from you. 

Your Responsibilities

• Partner with Sales Executives as the technical expert in customer-facing presentations.
• Deliver product demos tailored to specific client needs, with a focus on accounting and API integrations. 
• Provide technical insights on integrations with Microsoft Business Central, Xero, QuickBooks Online, Intuit Enterprise Suite, Sage Intacct, NetSuite, and other future supported accounting platforms. 
• Support RFPs, RFIs, and proof-of-concept engagements by clarifying architecture, capabilities, and configurations. 
• Lead technical onboarding and platform configuration in collaboration with Implementation Consultants and Project Managers.
• Provide hands-on support during the integration of third-party accounting platforms.
• Troubleshoot technical and integration issues, working cross-functionally with Product and Engineering as needed.
• Act as a technical champion and escalation point during critical post-sale phases.
• Maintain strong, long-term relationships with key accounts to ensure successful adoption and satisfaction.
• Collaborate with Customer Success Managers to deliver a seamless client experience post-implementation.
• Provide internal teams with feedback from the field to help shape product direction and feature prioritization.
• Assist in developing technical documentation, onboarding materials, and solution guides. 

Your Experience   

• 3+ years in a Technical Account Manager, Solutions Engineer, Implementation Consultant, or similar client-facing role at a SaaS company.
• Familiarity with accounting systems such as NetSuite, QuickBooks Online, Sage Intacct, Microsoft Business Central, and Xero—particularly around integrations and workflows.
• Experience working with real estate property management software or clients is highly desirable.
• Understanding of APIs, data mapping, webhooks, and common integration protocols (REST, JSON, etc.).
• Strong communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• Customer-focused mindset with excellent troubleshooting and problem-solving skills.
• Self-starter with the ability to manage multiple projects and priorities in a fast-paced environment. 

Our culture is very important to us too, and we strongly believe in living out our core values:    

• People First: One team globally; our people and customers always come first.  
• Find a Way: Like a river, we find a way around all obstacles   
• Win or Learn: Our journey for improvement never ends; enjoy the ride!  
• Aim High: We dare to set big goals and love the challenge of achieving them against the odds. 

Why you’ll love working here!

Taking care of you: Including comprehensive health insurance, access to a premium EAP service and an annual wellness allowance to spend on what helps you feel good - whether that’s towards a gym membership, new running shoes, or mindfulness apps. 

Support for families: Generous paid parental leave and flexible, family-friendly support designed to help growing families balance work and life with confidence. 

Recognition for tenure and milestones: We celebrate time, commitment, and contribution with milestone rewards and additional leave as you grow your career with us. 

Flexible working, built for a global team: With customers and teammates across New Zealand, Australia, the United Kingdom, and North America, we work in a hybrid, remote-friendly way with collaborative offices and the flexibility of a balanced approach to WFH/in-office work.  

 

Ready to Level Up? 

Join us and help shape the future of real estate at one of the most exciting SaaS companies born from New Zealand.

www.re-leased.com