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Customer Insights Analyst

Chicago

Customer Insights Analyst

Chicago | Full Time 

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We are Relish Works, an innovation hub focused on challenging the status quo and pioneering the next evolution of the food industry. Relish Works operates as an independent start-up working with a top wholesale food distributor to identify growth opportunities and create user-centered solutions for the food service industry. We are a scrappy group of passionate practitioners and are looking to add a Customer Insights Analyst to our Chicago-based innovation studio.

About the role:

As a Customer Insights Analyst, you’ll design and conduct research that captures the voice of the customer through surveys, interviews, and secondary sources. You’ll synthesize insights that reveal what matters most to our customers and translate those findings into clear, actionable strategic recommendations. You will collaborate with interdisciplinary project teams of strategic thinkers and doers who have skills, experience and expertise across user research, experience design, business strategy, and product development. 

This role is best for someone who combines quantitative and qualitative research expertise with a bias toward action — using insights to inform strategy and drive meaningful business decisions.

Your day to day could be a combination of any of the following: 

  • Continuously monitoring restaurant customer attitudes, behaviors, and needs through quantitative and qualitative research
  • Designing and executing customer surveys on a regular cadence to answer key business questions
  • Crafting interview guides and facilitating conversations with customers
  • Synthesizing data and feedback into clear, compelling insights and stories that influence strategy and execution
  • Monitoring trends and secondary data from industry reports and news sources
  • Maintaining an organized collection of data and insights across research efforts, tracking how perceptions and priorities change over time
  • Working closely with a cross functional team of information designers and business analysts to create dashboards, reports, and presentations that bring customer voices and trends to life for executive audiences
  • Collaborating with teams and leveraging expertise across Relish functional areas (innovation, ventures, investments)

 

You should apply if you have:

  • A bachelor's degree or foreign equivalent degree 
  • 2-4 years of experience in quantitative and qualitative customer research, market insights, or consumer analytics (cross-industry consulting experience preferred)
  • Expertise in designing, executing, and analyzing customer surveys that inform business strategy
  • Proficiency with tools such as Qualtrics, SurveyMonkey, Excel, Tableau, or similar analytics platforms
  • Ability to frame problems and present results to an executive level audience
  • Strong storytelling and communication skills — ability to distill complex data into clear, actionable insights
  • Comfort with ambiguity and ability to thrive in a self-directed culture
  • Openness to learn from diverse perspectives and collaborate on multidisciplinary teams
  • Motivation to solve end-user challenges, meet stakeholder needs, and deliver on business goals
  • Desire to work on a lot of different types and sizes of projects 
  • Aspiration to work in a startup environment where we move fast
  • Willingness to ask questions
  • A learner mindset – you are always interested in expanding your knowledge and perspective 

 

You will thrive if you align with our values:

  • Our team is inclusive, passionate, resourceful, and dependable. We are a team of problem solvers who have super powers in strategy, research, design, and communication. We prioritize flexibility and collaboration in our work. We expect our team members to feel accountability for all parts of the business, not just their discipline.

 

This position is based in Chicago, requiring work in a hybrid office model located in the Loop and typically less than 20% travel.

 

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