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Service Sales Manager

Charlotte, North Carolina, United States; Columbia, South Carolina, United States

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. 

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

  • Participation in the Employee Stock Ownership Program (ESOP)
  • Retirement plan, including a Safe Harbor contribution
  • Medical / Dental / Vision Insurance
  • Employer paid Life Insurance and Long-Term Disability Insurance
  • Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
  • Paid Parental Leave
  • Paid company holidays
  • Career Development Program
  • Retirement and Financial Wellness program
  • Employee Assistance Program (EAP)
  • Alternative/Hybrid Work Schedules

 

General Description

We are seeking an outside Mechanical & Instrument Services Sales Manager to support customers in South Carolina. The position will focus on prospecting and growing new service accounts and support Final Control Account Managers with existing customers.  The ideal candidate will be able to successfully navigate industrial manufacturing facilities and establish relationships at all levels of the organization.  We are looking for a candidate that is eager to learn our solutions, products, services and processes. The SSM must understand the customers’ business, identify customer needs and business drivers, be aware of the customers’ organizational dynamics, and develop a service account strategy to profitably grow a portfolio of services designed to help our customers increase the productivity and profitability of their plants. The SSM must be technically sound and able to explain to customers our service solution capabilities and what differentiates us from our competitors.

Specific Responsibilities

Responsible for Account Level Service Sales growth in South Carolina.  Responsible for Mechanical, Valve, & Instrument Service Deliverables to R.E. Mason customers for both shop and field services. During the initial development of an account, take responsibility for coordinating process execution for safety, scope, schedule, budget and quality of work for outages and field service events.  Work closely with internal Sales and Service associates to ensure timely planning and execution of industrial service business.

  • Grow Business Development Accounts by working directly with customers to provide service solutions.
  • Work with R.E. Mason Account Managers to sell and integrate valves services into overall account plans at strategic customers
  • Travel to meet customers, present deliverables and benefits, close business. 
  • Utilizing a good understanding of the customers’ needs and of the growth potential, he/she will plan, organize, coordinate and execute market development strategies. 
  • Develop relationships with key stakeholders at each site to help them achieve their business objectives. 
  • Lead the proposal process working with Inside Sales to deliver quality proposals that meet the customer’s needs 
  • Analyze performance against budget, interpret sales results, profitability and identify market and customer trends. 
  • Maintain a thorough knowledge and understanding of all Products and Services including Control Valves, Isolation Valves, Safety Relief Valves, Actuation, Regulators, and Instrumentation
  • Provide regular status reports to Sales Management of the progress on account objectives and other metrics established for the territory. 
  • Control valve, Automatic on/off valve, manual isolation valve and safety relief valve technical knowledge
  • Provide technical sales detail required to meet customer scope expectations while developing service proposals with the R.E. Mason Services Sales Team
  • Work with New Customers to oversee planning and execution, of field service and shop repair utilizing the established Outage Management Program

Travel within territory South Carolina - 75%. 

Qualifications

Required Competencies

  • Strong Sales Acumen
  • Desire to thrive in a team selling environment. 
  • Exhibit professionalism, rapport/trust building skills
  • Strong written and oral communication skills, including presentation skills.
  • Interpersonal skills; specifically including engaged listening and acknowledging skills, as well as questioning and discovery skills
  • Project Management fundamentals (Organizational Skills)
  • Time management skills

Required Education and Experience

  • Knowledge of process control and equipment applications for the industrial valve and instrument market
  • 2 year Technical Degree (or) Equivalent experience
  • 5 years of experience within the valve service industry, industrial plant maintenance or valve sales

Physical Requirements

  • Standing
  • Walking
  • Sitting
  • Kneeling
  • Reaching Overhead
  • Climbing
  • Pushing and Pulling
  • Lifting - 30 pounds
  • Using a Computer
  • Using a Telephone
  • Driving

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.

This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.

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