Care Coordinator

Thirty Madison is now part of Remedy! You can read more about the acquisition here. We are excited to join forces and continue to revolutionize healthcare accessibility! 

As a Care Coordinator, you will work closely with our providers and patients through many stages of their Remedy journey. The role is both patient and provider-facing, from helping patients receive medical records, to assisting providers in coordinating treatment plans. You’ll partner with and support the Customer Experience team, our medical network, and patients across all of our brands. You are comfortable speaking with others across various channels (primarily email/message) compassionately and professionally. 

Comp | Perks | Benefits 

• The base pay range for this position is $20.00 per hour**
• Robust and affordable Medical, Dental, and Vision plan options 
• Vacation time off policy - up to 10 vacation days accrued your first year. Vacation time begins accruing immediately

**Base pay offered may vary depending on job-related knowledge, skills, and experience. 

What you get to do every day 

• Work collaboratively and alongside a multi-disciplinary team of providers, nurses, care coordinators, and customer service agents to ensure a high-quality patient experience by understanding the scope of practice across all patient-facing roles and acting as a patient liaison
• Ensure processes and procedures are being followed - which allows efficient, effective, and timely delivery of care
• Identify potential quality issues in care and escalate as appropriate
• Identify and appropriately escalate urgent patient concerns in a timely and effective manner
• Manage patient/provider messaging, properly route patient information/requests to relevant team member(s), and manage order fulfillment queues
• Provide administrative and communication support for our provider network
• Coordinate the treatment and community resources available to patients
• Other duties as assigned 

What you bring to the role 

• 1+ year of experience in a medical practice where an understanding of medical terminology was obtained
• Willingness to work regular weekends and ability to work at least three holidays a year
• Demonstrate excellent verbal and written communication skills, serving as the primary point of contact between our brands and the diverse patient base
• Pay close attention to detail, recognizing the importance of every aspect of patient care
• Possess a service-oriented mindset, empathetically understanding patients' perspectives and communicating clearly, kindly, and directly with both patients and internal team members
• Be self-motivated and willing to go the extra mile to help people navigate a complex industry
• Skilled at using online tools and technology to deliver care and communicate effectively with patients
• Maintain regular and reliable attendance, contributing consistently to our inclusive work environment
• Adhere to the assigned work schedule, promoting a sense of reliability and dependability within the team

IT Requirements

• Reliable at-home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps
• A quiet place in your home to receive inbound and place outbound calls. 

Physical Requirements 

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day
• Speech and hearing sufficient for in-person communication 7-8 hours per day
• Vision sufficient for use of a computer monitor
• Ability to sit or stand at a desk for 7-8 hours per day

All Company policies and procedures are subject to change without notice based on business needs. This includes, but is not limited to, the locations where we hire remote, hybrid, or onsite employees.

U.S. Applicants Only

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Remedy we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.

*This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.*

*Please be aware that there are fraudulent entities who are falsely claiming to be or represent Remedy in order to solicit sensitive personal information or payment. Remedy is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. 

Remedy will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Remedy's trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.