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Manager Onboarding Operations AMER

LATAM

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
 
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Onboarding Operations, joining our Onboarding team.

This role manages a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries. The Manager is responsible for people leadership, delivery quality, compliance, operational performance and continuous improvement across the employee onboarding lifecycle.

The role also supports AI, Automation and Operational Excellence by identifying workflow improvements, enabling responsible adoption within the team and partnering with our Experts and Leads on implementation.

This is an ideal opportunity for an experienced people leader who enjoys solving complex operational problems, developing scalable processes and helping teams adopt more effective ways of working. To be successful, you will bring strong operational leadership, sound judgement and a commitment to high-quality employee and customer outcomes.

You will report to the Senior Manager, Onboarding Operations.

Requirements

  • Demonstrated people-management experience in a high-volume operational environment.
  • A people-first leader who builds trust, empowers others and takes accountability for team performance and outcomes.
  • Experience developing scalable operational processes while maintaining high standards of quality, compliance and employee and customer experience.
  • An understanding of employment and/or labour laws, benefits, payroll processes and employment contracts across multiple countries, or the ability to learn these quickly.
  • Strong stakeholder-management skills, with the ability to work effectively across teams and communicate clearly during complex or sensitive situations.
  • Strong operational judgement, balancing compliance requirements, team capacity, service quality and scalable delivery.
  • Comfortable using data to make decisions, monitor performance, identify risks and recommend improvements.
  • Comfortable using AI and automation tools to improve productivity, service quality and operational consistency.
  • Able to identify repetitive work and process friction that may be suitable for automation or AI-assisted workflows.
  • Experience leading change and helping teams adopt new tools or ways of working; technical implementation experience is welcome but not essential.
  • Able to partner effectively with technical, data or automation specialists to define operational requirements, test solutions and support adoption.
  • Sound judgement in the responsible use of AI, including data privacy, security, compliance, accuracy and appropriate human oversight.
  • Calm under pressure and able to hold difficult conversations, resolve conflict and escalate appropriately.
  • Pragmatic, flexible and able to operate independently in a fast-paced, international and high-growth environment.
  • International people operations or HR generalist experience would be well regarded.
  • Writes and speaks fluent English; fluency in an additional language is a bonus.
  • Experience working remotely is considered a plus, but is not required.

Key responsibilities

  • Lead, coach and mentor an aligned team of Onboarding Operations Specialists, creating an inclusive, high-performing environment.
  • Own team performance, delivery quality and achievement against agreed operational targets and service standards.
  • Manage all aspects of people leadership, including motivation, feedback, performance reviews, difficult conversations and conflict resolution.
  • Act as an escalation point for complex employee onboarding and operational challenges, coordinating cross-functional ownership and escalating to leadership where required.
  • Collaborate with Managers globally to drive operational change, share good practice and maintain alignment across regions.
  • Use data to track team performance, capacity, quality and risk, providing clear recommendations to Onboarding Operations leadership.
  • Continuously identify and implement improvements to onboarding processes, operational controls and the employee and customer experience.
  • Serve as a subject-matter expert on global employee onboarding and escalations, ensuring employee information remains accurate, secure and confidential.
  • Support reporting, audit, compliance and data-integrity initiatives.
  • Identify and prioritise opportunities to simplify, standardise or automate operational workflows.
  • Lead adoption of approved AI and automation tools within the team, ensuring appropriate training, controls and human oversight.
  • Partner with operational excellence, data and technical specialists to define operational requirements, test solutions and support implementation. The Manager owns the operational problem and team adoption rather than complex technical architecture.
  • Measure whether changes improve efficiency, accuracy, quality, capacity, employee experience or customer outcomes.
  • Encourage responsible experimentation and continuous improvement without compromising compliance or service quality.
  • Take initiatives from scout to scale, moving effectively from identifying opportunities to implementing sustainable solutions.

Practicals 

  • You'll report to: Senior Manager, Onboarding Operations
  • Team: Operations
  • Location: AMER
  • Start date: As soon as possible

Application process

  1. Interview with recruiter
  2. Interview with future manager
  3. Team Interview
  4. Interview with executive
  5. Bar Raiser
  6. Offer
  7. Prior employment verification check(s)

 

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$46,300 - $65,050 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

  1. Please fill out the form below and upload your CV with a PDF format.
  2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Please note we accept applications on an ongoing basis. 

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When you apply to a job at Remote on this site, the personal data contained in your application will be collected by Remote, which consists in a network of legal entities. However, for data protection purposes the entities in control of all personal data processed in connection with your application are:

  • Remote Europe Holding, B.V., a company registered in the Netherlands under number 7403597, at Kraijenhoffstraat 137A, 1018RG Amsterdam, The Netherlands; and
  • Remote Technology Services, Inc., a company registered in the United States of America under number 7988145 at 2261 Market St STE 86540 San Francisco, CA 94114;

collectively referred to as 'Controller'.

Controller’s data protection is handled by our Data Protection Officer, who can be contacted at dpo@remote.com. Your personal data will be processed under Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) for the purposes of managing the Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of GDPR as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be stored with Greenhouse Software, Inc., a cloud services provider located in the USA and engaged by the Controller to help manage its recruitment and hiring process on the Controller’s behalf. Accordingly, if you are located in the EU, your personal data will be transferred to the United States once you submit it through this website. Greenhouse Software, Inc. is an active participant in the EU-U.S. Data Privacy Framework program**.**

We'll review your public LinkedIn profile, and this may influence our decision to proceed with your application.

If your application is successful, the Controller will make an offer for employment which may be conditional on you passing a few additional checks, such as an ID verification check and employment history check. We conduct these checks via Veremark Ltd (United Kingdom) and Persona Identities, Inc. (USA). You will receive an additional notice if and when the Controller requires these checks.

Your personal data will be retained by the Controller as long as the Controller determines it is necessary for its legitimate interest under 6(1)(f) of GDPR ****(to evaluate your suitability for the role you are applying for) but in any event for no longer than a year.

Under GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data is restricted. You also have the right to object and the right to lodge a complaint with a data protection authority.

Voluntary Self-Identification Questions

Voluntary Self-Identification

Remote is an Equal Employment Opportunity employer and as such it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences.Through the below self-identification survey, we invite you to share your demographic information.

This information will be used to ensure that our hiring process is inclusive and that people of all backgrounds are represented in our talent pool.

All answers are anonymous and will not be tied to your job application or candidate profile.
The data will be aggregated and only used internally to inform our hiring strategies and processes to ensure we are actively working toward creating access to opportunities among under-represented groups and increasing our teams’ diversity. 

The access to the collected data is limited on a need-to-know basis.
These questions are optional and voluntary, and will not have any impact on hiring outcomes.

Visit the Remote Handbook to read more about how diversity, equity, and inclusion are a way of life at Remote.

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