Senior Coordinator, Compliance and Testing

About us: 

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Team:

The operations team at RTR owns the largest cost components of the business - transportation, inventory care and fulfillment labor. This is true of any e-commerce company, but the subscription model introduces added complexity as garments are rented multiple times. This means two way time in transit is critical to customer satisfaction. As a part of the reverse logistics process, returning garments to like-new condition is critical to the ROI of our inventory assets. This requires scaling productive operational processes for traditional e-commerce functions as well as dry cleaning, repairs and other garment care specialties. The operations team at RTR works to deliver the customer mission by delivering on key metrics and innovating through transportation methods, packaging, automation and garment science. 

 What You’ll Do:

• Perform processing and tracking of brand specific quality program operations for product testing 
• Ensure products are tested in accordance to RTR compliance protocols and quality performance expectations
• Assist in partnering with third party laboratories to carry out testing within designated turnaround times 
• Monitor testing results and escalate risk factors for review 
• Support preventative maintenance management to ensure timely processing 
• Coordinate internal testing procedures to align with RTR standards and manage physical and digital records of tested fabric and garment specimens 
• Partner cross-functionally with Fashion, Fashion Ops, Site Merchandising to address compliance and testing issues across all categories 

About You:

• Function effectively in an especially fast-paced start-up operating environment and managing time effectively to address high priority items.
• Knowledge of textile and garment construction and limitations, dye and print techniques, trim components, testing parameters and standards.
• Proficient computer skills (eg. spreadsheet software, powerpoint/slides) as well as the ability to operate warehouse software.
• A positive, “can-do” attitude and are comfortable managing multiple priorities at once, operating with a sense of urgency and have high attention to detail.
• Proficient in collecting, organizing, and analyzing data.
• Enjoy working cross-functionally and influencing others to achieve best practices.
• Familiarity working in a warehouse environment.
• Forward-thinker with the ability to articulate point of view and improve processes.
• Capable of making decisions independently. 
• Strong written and verbal communication.

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• 401k match - an investment in your future.
• Company wide events and outings - our team spirit is no joke - we know how to have fun.
• Office centric role - our Fulfillment Center employees are in office five days a week, in accordance with Company policies.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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