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Senior Product Manager, Consumer Platform

Galway, Ireland

Senior Product Manager, Consumer Platform

About Us:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world's first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman's leadership, RTR has been named to CNBC's "Disruptor 50" five times in ten years, and has been placed on Fast Company's Most Innovative Companies list multiple times, while Hyman herself has been named to the "TIME 100" most influential people in the world and as one of People magazine's "Women Changing the World."

Galway Office 

Rent The Runway established its European Technology Hub in Galway in April 2019.  Based in the historic Claddagh area of the city, the growing team in Galway tackles core technology challenges and influences the next generation of services critical to Rent The Runway’s success and continued growth. 

The Galway office is Rent the Runway's first international office outside the US and enables the company to significantly expand its Product Management, Software Engineering, Product Development, Machine Learning Engineering and Data Science footprint. Rent The Runway’s Galway-based employees have the opportunity to grow their careers across several roles and career paths in Technology.

About the Team:

The RTR product team is customer-obsessed, data-driven, experimental, and iterative. We're energised by defining new behaviour in the rental ecosystem and are constantly looking for new ways to delight our customers. We believe in and embody RTR's core values - including thinking of ourselves as founders, dreaming big, being scrappy, fostering debate and honest conversations, and bringing our authentic selves to work every day.

About the Role:

As a Senior Product Manager for Consumer Platform, you will be responsible for exponentially accelerating RTR's customer growth by modernising and scaling our consumer platform that supports multiple strategic initiatives within the company. You will operate at the intersection of business, technology, and user experience to deliver functionality that helps us attract, onboard and delight new customers and retain and delight existing ones. You will push the envelope and drive innovative enhancements to our app, desktop, and mobile web experiences. You will develop a data-driven product strategy to hit ambitious customer targets. In partnership with our Engineering organisation, you will execute against the strategy and test, learn, and iterate to deliver the best outcomes.

What You'll Do:

  • Define and drive platform strategy that enables consumer-facing product strategies across the acquisition, engagement, and retention, aligning it with overall business goals and objectives, including setting quarterly OKRs.
  • Identify key customer types using both qualitative and quantitative methods to create a strategy and build delightful and impactful customer experiences that meet their unique needs.
  • Drive operational excellence in platform management, improving performance and reliability, while maintaining cost efficiencies.
  • Deeply understand user behaviour and key product metrics, guiding us on how we are performing and providing recommendations when we need to pivot or double down on what's working.
  • Lead a product squad and develop a roadmap of hypothesis-based initiatives to deliver on OKRs, from discovery to delivery, and identifying the highest impact work and best way to deliver.
  • Identify opportunities through funnel analysis, revenue data, qualitative/quantitative research, and customer feedback, uncovering friction points and education across the prospect experience.
  • Bring a collaborative approach to product development. You will act as a thought leader with a POV on how to drive growth for our business and foster a team culture that celebrates that great ideas can come from anywhere. Partner closely with engineering, design, data, merchandising, marketing, and user research team members.

About You:

  • Bachelor's Degree and 5+ years of experience; ideal candidate has been in a senior product role at an e-commerce company.
  • You have experience successfully modernising and scaling consumer-facing platforms that support acquisition, engagement, and retention, including content management system, user management and authentication, contact management, etc. 
  • A relationship builder who collaborates and engages well with stakeholders. Works to understand their objectives and earns their trust by proactively engaging them in the product process, bringing creative solutions to the table, and leading discussions around new learnings and strategies.
  • You are Insights and data-driven. Passionate about unlocking new learnings and have experience leveraging Data Science & self-service analytics tools to make decisions (Heap, Looker, Google Analytics).
  • You demonstrate proficiency in thinking through the technical implications of product features, considering both backend infrastructure needs and frontend user experience to ensure holistic and scalable solutions.
  • Highly organised leader & strong communicator with the ability to drive results and keep their team motivated and accountable.
  • You are both a strategic thinker and a roll-up-your-sleeves operator.
  • Obsessed with knowing your customer and empathising with their pain points, dreams and aspirations.

Benefits:

At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Generous Paid Time Off including annual leave, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - unplug, recharge, and have some fun.
  • Competitive Stakeholder Pension - taking care of your future. 
  • Comprehensive health, dental care and dependents care from day 1 of employment - Your health comes first and we’ve got you covered. 
  • Company wide events and outings - our team spirit is no joke - we know how to have fun!
  • Hybrid Work -This hybrid role requires 2-3 days per week in our Galway, Ireland office with the option to work 2 days remotely.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee on any legally-recognised basis, including, but not limited to: gender, marital status, family status, age disability, sexual orientation, race, religion, and membership of the Traveller community.

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By submitting your application below, you agree that you have read and acknowledge Rent the Runway's Candidate Privacy Policy, found here. 

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WHEN YOU APPLY TO A JOB ON THIS SITE, THE PERSONAL DATA CONTAINED IN YOUR APPLICATION WILL BE COLLECTED BY RENT THE RUNWAY (“CONTROLLER”), WHICH CAN BE CONTACTED BY EMAILING RECRUITING@RENTTHERUNWAY.COM.  YOUR PERSONAL DATA WILL BE PROCESSED FOR THE PURPOSES OF MANAGING CONTROLLER’S RECRUITMENT RELATED ACTIVITIES, WHICH INCLUDE SETTING UP AND CONDUCTING INTERVIEWS AND TESTS FOR APPLICANTS, EVALUATING AND ASSESSING THE RESULTS THERETO, AND AS IS OTHERWISE NEEDED IN THE RECRUITMENT AND HIRING PROCESSES. SUCH PROCESSING IS LEGALLY PERMISSIBLE UNDER ART. 6(1)(F) OF REGULATION (EU) 2016/679 (GENERAL DATA PROTECTION REGULATION) AS NECESSARY FOR THE PURPOSES OF THE LEGITIMATE INTERESTS PURSUED BY THE CONTROLLER, WHICH ARE THE SOLICITATION, EVALUATION, AND SELECTION OF APPLICANTS FOR EMPLOYMENT. *

WHEN YOU APPLY TO A JOB ON THIS SITE, THE PERSONAL DATA CONTAINED IN YOUR APPLICATION WILL BE COLLECTED BY RENT THE RUNWAY (“CONTROLLER”), WHICH CAN BE CONTACTED BY EMAILING RECRUITING@RENTTHERUNWAY.COM. YOUR PERSONAL DATA WILL BE PROCESSED FOR THE PURPOSES OF MANAGING CONTROLLER’S RECRUITMENT RELATED ACTIVITIES, WHICH INCLUDE SETTING UP AND CONDUCTING INTERVIEWS AND TESTS FOR APPLICANTS, EVALUATING AND ASSESSING THE RESULTS THERETO, AND AS IS OTHERWISE NEEDED IN THE RECRUITMENT AND HIRING PROCESSES. SUCH PROCESSING IS LEGALLY PERMISSIBLE UNDER ART. 6(1)(F) OF REGULATION (EU) 2016/679 (GENERAL DATA PROTECTION REGULATION) AS NECESSARY FOR THE PURPOSES OF THE LEGITIMATE INTERESTS PURSUED BY THE CONTROLLER, WHICH ARE THE SOLICITATION, EVALUATION, AND SELECTION OF APPLICANTS FOR EMPLOYMENT. *

Rent the Runway Candidate Privacy Notice

As part of our candidate application and recruitment process, Rent the Runway processes certain personal data about you.

The purpose of this privacy notice (“ Notice ”) is to provide candidates (“ you ” or “ your ”) with information about how Rent the Runway collects, uses, stores and transfers your personal data.

Rent the Runway, Inc. and (if different) the Rent the Runway entity (listed in Schedule 1) with whom you are seeking to enter into an employment contract or to which you otherwise seek to provide services are data controllers of your personal data. (“ Rent the Runway ”, “ we ”, “ us ” or “ our ”)

1. Types of information we collect

In order to manage your application, we need to process certain personal data about you. “ Personal data ” is information which relates to you and which identifies you or is capable of identifying you as an individual, and may be provided to us by you or generated as a result of being recruited by or applying to work at Rent the Runway.

We collect and process your personal data including, but not limited to, the following:

  • Personal details and contact information : This includes information such as name, contact information (e.g. home address, telephone number and personal email address) and proof of identity.
  • Recruitment and application details, education and training information : This includes information contained in letters of application and CVs, previous employment background and references, technical skills, educational background, professional qualifications and registrations, training courses attended, language capabilities and other relevant skills, nationality and right to work.
  • Assessment details : If we ask you to attend for interview (either in person or by telephone or video), we may generate information about you such as assessments or interview notes.
  • Results of regulatory screening checks : If we make a conditional offer of employment, we will consider the results of these checks where permitted by local law.

2. How we use this information

We use the above information for the purpose of progressing applications and assessing the suitability of candidates for employment with Rent the Runway. Where you have given us permission, we also keep this information as part of our talent database so that we can contact you about current and future open positions at Rent the Runway.

By collecting and processing the above categories of personal data, Rent the Runway is pursuing its legitimate business interests in hiring suitable candidates and seeking assurances from previous employers and referees as to candidates’ work performance and reliability. It is also necessary in the legitimate interests of Rent the Runway to maintain a talented workforce and in your legitimate interests of ensuring that you are considered for future roles at Rent the Runway.

We also use the information to fulfil legal or regulatory requirements if necessary. For example, if we make a conditional offer of employment, we may be required to confirm the identity of our personnel and their right to work in a particular country under immigration and employment rules.

We may also be required to carry out pre-employment screening against global exclusion and sanction lists for the purposes of international and US export control regulations. To do this, we ask one of our service providers to search third party databases to ensure you are not on a sanction list.

When collecting your personal data is mandatory, this will be stated at the time of collection of the personal data. If you choose not to provide the mandatorily required personal data, this might affect your application.

3. How we share this information

Where necessary, and in accordance with the purposes set out in this Notice, your personal data will be shared internally with individuals involved in the hiring process and with other Rent the Runway group affiliates and/or third party service providers. These will include, for example, service providers who provide pre-employment screening services to us and other third party service providers who provide services on our behalf such as recruiters and our applicant tracking system provider.

When you use third-party apps, websites or other products integrated with our systems to apply for a role, they may collect information about you subject to their own terms and privacy policies.

4. How long will we retain your personal data?

Rent the Runway maintains appropriate technical and organisational measures to protect against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment at Rent the Runway and for an extended period of time to comply with our legal obligations, to resolve disputes and to enforce our agreements.

If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for a period of 18 months so that we can comply with our legal obligations and resolve disputes. With your permission, your information will be retained for a further 2 years so that we can contact you about current and future open positions at Rent the Runway.

5. Data Transfers

Rent the Runway is a global business and we may disclose and transfer your personal data to persons or companies located outside the European Economic Area (“ EEA ”) for any of the purposes set out in this Notice. Some of these countries may not have the same levels of data protection or similar rules regulating government agency access to personal data as are present in the EEA. In these cases, we take steps to protect your personal data. Rent the Runway will typically transfer and disclose your information in compliance with the Standard Contractual Clauses approved by the European Commission. You can request a copy of the Standard Contractual Clauses by emailing Privacy@renttherunway.com.

6. How can you update your personal data and exercise your statutory rights?

Please make sure that your personal data is accurate and up to date, and please inform us of changes in a timely manner.

If you live in the EEA, with some limited exceptions, you may inquire about the personal data we maintain about you and exercise your rights to access, correct, export, and delete your personal data, including information contained in your employee file. In addition, when we process your personal data based on our legitimate interests (as set out above), you have a right to object to our processing of your personal data. If you would like to exercise any of these statutory rights, please contact Privacy@renttherunway.com . You may also have a right to lodge a complaint with your local data protection authority.

You also have a right to obtain a copy of your information in an easily accessible format. In certain circumstances, you may also request us to transfer this some of information to third parties.

You have the right to withdraw your consent to our processing of your information at any time. Please email us at Privacy@renttherunway.com should you wish to exercise this right.

7. Changes to this Notice

We may update this notice from time-to-time. We will take reasonable steps to notify you of any changes.

8. Contact us

If you have questions or suggestions about our personal data processing practices or if you would like to exercise your statutory rights, you can contact John-Paul Sukkar at jsukkar@renttherunway.com. 

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